If you told me that I could list all of my vehicles online and sell them all over the country to people, deliver them, and do business totally over the internet, I think this dealership would be all in! Unfortunately, people want a place to go and test drive cars, look at different models, colors, and the likes...
I look forward to the day when we sell everything over the internet and all of our transactions are electronic. Anything to make this process easier. I hated the hassle of buying a car, and that's why I went to work in the car business...to make it an easy process.
Now, I know a lot of dealerships are sleazy, or represent themselves in a not-so-nice way...but at my store we strive to be low pressure, easy going, no hassles, and provide a great experience. It doesn't always happen, but then again, no dealership can make everyone happy.