09feh

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I really had no problem waiting at all. I was fine with waiting, until I discovered that the exact same vehicle model, color and all had been ordered and delivered to a big boy dealer, well after my order went in. That was when I started doing some reasearch about the whole issue. The kick in the nuts was that the big-boy dealer had ordered theirs for STOCK! I had already sold my 08 and was patiently waiting for the 09. When you type about who's fault it is..well it's 100% Ford Motor Company's fault for allowing the allocation to become skewed. Of course a dealer is going to take whatever he can get even if it steps on another dealer's toes.. The problem was that Ford let it happen KNOWINGLY and they let it happen in many more cases than just mine. Ford's next failure was at the dealership level. This was when the dealer I ordered from refused to do a swap for the truck I had found on the dealership showroom floor. The 09 I ordered would have been my third vehicle purchase from this dealer in less than 4 years. This falls right into the American manufactured car dealer's attitude that put them right where they are today. I hope they made plenty on my other two purchases from them, because they will never see another penny from me. Will they survive without my money? of course. Can any dealer afford to lose too many customers this way? NO. It's a shame I'll drive an extra 20 miles to have my vehicles serviced somewhere else just out of spite. You gotta wonder if the owner of these businesses even considers the long term effects of letting their staff piss customers off to this extent? nah, they don't need every customer they can get right? The kicker isn't losing this one customer, it's how many other potential customers I can tell. 09feh

You aren't suggesting that Ford's favoritism and unequal dealership servicing is limited to one model of one vehicle....are you???

Bill, just replace FEH with FE if it makes you feel any better?? aisa, you don't have to be sorry about my experience, I hope yours is much better! Hopefully the tips help if you do happen to need them. 09FE(h)

Hopefully, for your sake, you ordered your FEH from a LARGE dealer that does much business with FoMoCo. Ford caters special orders using the "good ol' boy" system. The dealers that do more business with Ford get their special orders first, while the small, family owned, hometown dealers get the bottom of the barrel, last in line scraps. If your delaer is drinking whiskey and wine during golf trips and cruises with the Ford Reps, you will get your FEH relatively quickly. I have ordered two FEH's from Ford and learned this lesson the hard way. Hence, I won't be ordering a third vehicle from Ford..... ever. I do wish you the best in getting your Ford and here are a few important tips you should consider following. Get everything in writing when ordering your FEH. Check with ALL dealers within a 100 mile radius for the vehicle you want BEFORE you order yours. While waiting for your FEH, CONTINUE to check with all dealers wthin a 100 mile radius for the exact same model as you ordered. If the wait becomes extensive, or if you find your ordered FEH at another local dealer, talk directly to the OWNER of the dealership where you placed your order. Finally, if your ordering dealer wont work with you to get/find the FEH you want, buy it somewhere else. (While my FEH was on order for 6 months, a big boy dealer had ordered the same one for his STOCK (a month after me) and his was sitting on the showroom floor while my dealer was still jerking me around). When I found the FEH I had ordered in stock at the big boy dealer, my ordering dealer refused to trade/swap with the big boy dealer and told me I was obligated to WAIT for my order... Yeah right!, I bought directly from the big boy dealer for the same price... Lesson learned, what a great way for Ford to keep their customers happy and coming back for future purchases! 09FEH

I would add that MOC actually prints the fliers for the dealer in exchange for having their products "automatically installed" at certain intervals. (that is how they make their money by supplying the installed products)... For instance, if you don't want the MOC product which is part of the 15k or 30k, you must specifically request it not be put in. This should lower the price of the service (not by much), because the parts department will not be "selling" that product when the service is done. As previously posted, sometimes the only true "Ford Factory" recommended maintenance guide is in the owners manual. Read the one handed out at the dealer and many times you will see things "added in" to boost the cost of a particular service. It's actually comical if you look closely at the 15k and 30k services. Other than check this, check that, check check check, there usually isn't much of anything done as far as parts or fluid replacements. If you think that the technician is specifically checking each of those items.... well that's another topic for another time. Be careful what you pay for and READ BEFORE you sign!

Did you even read his post regarding the price increase? you type "The dealer didn't raise the price - Ford did, which allowed the dealer to raise their price - legally." What makes you so sure that the dealer actually paid the increase to Ford? Not that a dealer would ever LIE and said they had to pay it hoping to get an extra grand in profit when they (the dealer) actually paid the pre 08/01 cost... Oh that's right, you typed that you would have just paid it.....instead of researching your options....

And while you and the others here continue to call him childhood names for challenging the system and holding people ACCOUNTABLE for their actions, he is still taking action to CHANGE, not ACCEPT improper activity by others. So keep ridiculing him, He might just EXPOSE this dealer for improper and possibly illegal activity and keep others from getting ripped off by the same crook(s)... nuff said

this one too....

or this one

Or this advice

FM Whew, In light of your new information, Good thing you didn't take this advice!

Perhaps not, but your desire to make others happy is what makes you an asset to FMC. "It's not how much you actually do for a customer, it's how much you show them that you care." (from sales 101)