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jblas16

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Posts posted by jblas16

    '21 Escape PHEV in the wild

    in Escape & Kuga Forum

    Posted

    48 minutes ago, Harley Lover said:

     

    If you see this response, please keep us updated on when you get your Escape. I'm planning to order the same model as you later this year, curious to see how long your order takes.

     

    I ended up buying a 2021 Escape PHEV Titanium and canceling my 2022 order, so I'm afraid I can't speak to current wait times. Good luck!

    • Like 1

    2021 Escape PHEV - "Real World" Electric Range

    in Escape & Kuga Forum

    Posted

    Just wondering if I'm alone in seeing less than advertised EV range. I've seen as little as 30 miles on a full charge.

     

    Granted, driving style has an impact no doubt and my wife has been primarily driving my 2021 Escape PHEV, but I'm just wondering if others are getting the 37 EV only miles (or more). Any tips on boosting the range? Thanks!

    Ford Vehicle Ordering & Scheduling Process

    in Ford Motor Company Discussion Forum

    Posted

    4 hours ago, voidoid said:

    jblas, out of curiosity have you received your VIN yet?  I ordered a 2022 Corsair PHEV on 10/9, also made in Louisville so presumably our vehicles would generally be on a similar production timeline.  Haven't gotten a VIN or production date yet.  Thanks and good luck with your order!

     

    Hi, no, I haven't. I actually requested that my order be cancelled and the dealer is still playing games with me on this. Hoping you have better luck with your order!

    Cancelling COVP order

    in Production and Sales

    Posted

    14 minutes ago, ice-capades said:

    From the COVP Dealer Guide...

     

    Canceled – Program Headquarters can cancel an enrollment on behalf of the dealer. (To cancel, send email to ....@.com) E-mail address redacted for security. 

    It sounds like it's not possible for customers to directly contact Ford to cancel the order, is that correct? Thank you again for your help!

    Cancelling COVP order

    in Production and Sales

    Posted

    11 hours ago, ice-capades said:

     

    Just to make sure I wasn't missing anything, here's a copy of the COVP program that was updated as of 06/09/2021.

     

    _____________________________________________________________________________________________________________________________________________________________________________________________

     

    REASON FOR SUPERSEDE:
    • Updating EFC09208 with violation policy and updated documentation required for CVOP approval.
     

    WHAT IS HAPPENING
    • The Customer Order Verification Program (COVP) will be opening to all unscheduled orders on all vehicle lines (excluding Mach-E, Bronco and specialty units)
    • Verified orders will receive priority scheduling and will receive incremental allocation
    • The required documentation for COVP approval will again require a signed and dated buyers order along with a copy of the customer’s driver’s license. A WBDO Screenshot or DORA is no longer adequate documentation for approval.
    • Any previously approved retails will not have to be resubmitted
     

    SUMMARY
    Dealers will be able to utilize the existing COVP website on https://cni.dealerconnection.com to register retail orders for all vehicle lines (excluding Mach-E, Bronco and specialty units). Verified orders will receive priority scheduling and will receive incremental allocation. Vehicles that are not verified will still be scheduled but will be scheduled within the dealer’s regularly earned allocation.
     

    Note that while this program utilizes the same process as the Retail Order Incentive, only previously communicated vehicle lines are eligible for the incentive. Please check SmartVINCENT for incentive eligibility.
    Retail Order Prioritization Violations
     

    This program is built on trust and cooperation between Ford and our dealer partners. There will be a zero tolerance policy for dealers if it is determined that false retail orders were submitted in order to receive incremental allocation. The program will be audited by a third party to ensure consistency and compliance. One violation will result in the dealership being excluded from the Retail Order Prioritization program moving forward.
     

    ELIGIBLE VEHICLE LINES
    All vehicle lines (excluding Mach-E, Bronco and specialty units) are eligible for verification and incremental allocation through the COVP process.
    • Mustang (Non GT500 or Mach 1)
    • EcoSport
    • Escape
    • Edge
    • Bronco Sport
    • Explorer
    • Expedition
    • Transit
    • Transit Connect
    • Ranger

    • F150
    • Super Duty
     

    COVP PROCESS
    • Customer places eligible retail order through their local dealership
    • Dealership will enter retail order into COVP website located at https://cni.dealerconnection.com

     

    _____________________________________________________________________________________________________________________________________________________________________________________________

     

    Considering that the order is unscheduled, the dealership should not have a problem. Your order was legitimate and, if necessary, you can provide the appropriate documentation showing that you purchased a vehicle from another Ford dealership. It certainly can't be the first time a customer cancelled an order!

     

    Ford's making a complete mess of the retail ordering and scheduling process with all the documentation required, rules, revised allocation, etc. 

     

    Hope this helps. 
     

     

     

    Thank you for the information. Very helpful!

    • Like 1

    Cancelling COVP order

    in Production and Sales

    Posted

    46 minutes ago, ice-capades said:

     

    There is no such thing as an unscheduled order being "confirm and locked" and needing an "exception" from Ford to be cancelled. An order without a VIN number is NOT scheduled and can be cancelled at any time. 

     

    Thanks. The Sales Manager sent this as well: "If we are able to pull the order I will let you know. Otherwise if we are locked in and can't cancel that will take up our allocation and Ford will penalize us because its a COVP that will not be delivered to the customer who ordered it."

     

    I assume this is just BS based on what you said. It's really disappointing that some dealers are playing games like this.

    Cancelling COVP order

    in Production and Sales

    Posted

    Are there magic words I need to tell a dealer to cancel a "confirmed and locked" order through the COVP program? I ordered a 2022 Escape PHEV on 10/3/21 and ended up buying an in-stock 2021 Escape PHEV last night from another dealer. I requested that my 2022 order be cancelled last night with dealer #1 and I'm getting told that Ford would need to make an exception to cancel the order.

     

    My understanding is production does not start until 11/2 and my order does not have a VIN and has not been assigned a production date at this point. Is this really a difficult process to cancel the order or is the dealer playing games with me? I feel that I'm giving the dealer more than fair notice that the order should be cancelled and we're still extremely early in the process. Thanks.

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