It is because the system doesn't work long enough to determine if it is ergonomically usable. My 12 Focus has been in six times for a total of 28 days for MFT related issues. Biggest piece of garbage I have ever owned. Have the newest 11131_product installed on the APIM now and it is still having issues with nav and staying paired with a phone (both android and BB) for more than a day without having to delete and repair.
I'm sick of pulling fuses, battery disconnects, and dealer/FSE incompetence/ excuses about this abortion of a product. Wish I'd never had bought the higher trim Focus. I would have been much happier leaving the tech package out of it.
Nice car to drive, plauged with junk electronics. Ford should be ashamed.