StellaTweety

I'm getting service now. Sales manager just emailed me the status sheet. My car arrived by rail in the Melvindal, Mi lot on June 20th and is still sitting there... near as we can tell. My sales person's excuse for not calling me "it's hard to call someone to tell them their car isn't in yet"... dude, its part of your job.

I will be calling the dealership this afternoon and speaking to the Sales Manager. Having a small business myself, don't you think I would be on the phone with my customer working to make things right with them if the carrier I hired to deliver their goods this far behind? If I promised 6/27 - I would have been on the phone or email every day calling my customer. Giving them any bit of information I have. I'm supposed to worried about their CSI score? Seriously, there is plenty of blame to go around - no one wants to step up. Ford's fault for not managing their logistics better. NO they don't own the carrier but THEY DO HIRE THEM! and the dealers fault for terrible service.

My sales rep still hasn't called (shocking that I'll have to call him). Is that because Ford doesn't provide him with information? or because Ford contracts our delivery from the train to the dealers? WHO CARES!!! It amounts to TERRIBLE SERVICE PERIOD. If you build them and drop them in your factory lot, call them sold on your books because you lobbied to do it, then you've taken NO responsibility for the actual sale to the customer - ME - US. I don't really care if that is the way other car manufacterers do it, I've never had this problem before. I've ordered cars before that have arrived on time. What happen to being better than everyone else? I'm not asking for access to tracking - just a little service, taking responsibility for the END CUSTOMER. The person who is going to drive the car. The person who actually forks over the money. Just because you book it as sold when it rolls off the line (ordered or not) - THE JOB IS NOT DONE!

I'm spending less money than you did and having the same problems. I found a wonderful Sales guy here in Cleveland but the manual transmission Fiesta SE I wanted was hard to find. Nearest dealer was Akron and it was already on order, through customs and on a train in Michigan, yes, ONE STATE AWAY. Akron wouldn't trade it with my Cleveland dealer so I had to work with the Akron dealer. What a disaster. This guy has NEVER contacted me. The rep in Cleveland has called me at least weekly and I'm not buying from him. The Akron guy told me last week he's been calling every day to see where my car is... I'm wondering who he's calling since the tracking system is computerized. I'd be happy with an email or a text message - ANY communication since I have a check and am making payments now for a car that was already on it's way and was supposed to be delivered a week ago. Seriously, my Dad always bought Fords but this is my first one. This whole experience has me wishing I had walked away. A large percentage of owner satisfaction is the BUYING EXPERIENCE. I didn't miss the fact there was a tsunami but that does not exempt anyone from good customer service.