superfords

These surveys are sent directly from Ford Motor Company at random. The dealership has absolutely no control over you getting one or not (aside from fradulent acts such as falsifying your address). The scoring system is completely ridiculous. Only two of the questions on the survey "really" count, they are "Overall Service (or Sales depending on survey type) Satisfaction" and "Would you Recommend Dealer" These two questions make up your sales -or- service department's Customer Viewpoint Score or VOC Voice of Customer Score. There are 5 choices for each question on the survey and 4 of them equal a failing grade of 50% or less. If you mark that you are genuinely dissatisified, it gives a NEGATIVE SCORE! Responding that you are "Very Satisfied" gives your salesperson (or service advisor) a big fat "F" very possibly with a significant penalty to their pay... I work in a Ford dealership service department. Customer service is very challenging. Nobody is ever happy when something is wrong with their car, but I need everyone to be "Completely Satisified"! it is impossible. If I don't keep my VOC score above 80% I lose $120 PER WEEK of my paycheck. Again, if you respond that you were "Very Satisified", it gives me a failing grade. So even if I do a great job, I get penalized. This is why your salesperson and service people beg for the survey. We don't like doing it, but we have no other way of letting you know how the scoring system works. It depends on your individual dealership's pay plan for each department (sales or service). Yes, it is pathetic and embarassing, however it is an unfortunate byproduct of Ford's absurd scoring system, not the poor sap at your local dealership's character fault. He's just trying to feed his family. Again, even if you are VERY SATISFIED with your sales or service experience, he gets penalized! THIS is why he has to stoop to begging you for an excellent survey. Simply providing "good service" frequently DOES NOT make it "work out right". I had a customer fill out a SERVICE survey last month in which he stated that the rearward visibility of his new Taurus was poor and therefore the vehicle was inferior to his previous Taurus. WTF does this have to do with his SERVICE experience? How could I have changed his mind by "just giving good service" on this particular issue? Unfortunately, most customers don't even know what department or dealership visit that they are answering questions about.

that IS correct, sorry I thought I had included that info in the original post.

In all 3 cases, the owner letters just started mailing out this week (April 1, 2013). If your vehicle has one of the applicable programs, Ford should be sending you a letter. No need to rush down to your local dealer as they aren't likely to have parts for a while yet. Additionally, the headliners look like they will be ordered only after the vehicle has gone in for inspection. Apparently a repair order number & specific VIN is required to order one. Also, a headliner is a large awkward part to ship, so expect delays.

Yes, 2014 was a typo. Job 1 Fusions DID have cup holder ambient lighting. My Job 2 Ti DOES have stainless pedals

Hi all, There are 3 new Customer Satisfaction Programs for the Fusion: 13B01 Job1 vehicles may not contain (some or all) of the following ordered accessories: All Weather Floor Mats, Cargo Nets, Remote Start! 13B02 2/7 through 11/1/12 headliner wrinkling on vehicles equipped with moonroof. 13B03 Job1 through 2/25/13 SE vehicles with luxury package were built with a polyurethane gearshift knob but should have been built with a leather knob. I'm starting to wonder if the "changes" to my Job 2 Titanium (like missing ambient lighting in my cupholders & missing stainless pedals for others) aren't just a misbuild situation? thought you might like to know.

My Job 2 headliner looks great, but there is a new customer satisfaction program 13B02 for this concern on vehicles with moonroof. Build between Feb 7 & Nov 1, 2012. "differing rates of thermal expansion exist between the headliner substrate, glue, and other componontes bonded to the backside of the headliner, which can result in a wrinkle condition around the moon roof opening. accentuated by high and low ambient temperature cycles" Owner letters begin mailing this week (April 1, 2013)

You are kidding right? Of course it's reality. Physics apply to ALL automobiles, not just the Fusion. So why am I not required to drive all vehicles in this manner??? The car shouldn't be "teaching us" to have to drive a certain way, especiallly if the reward is still 8mpg below it's rating!!! I work for Ford & I love my fusion, I'm not hating on the vehicle, but the fuel economy is terrible so far (still very low miles on mine <1000) but in VERY moderate driving I'm getting 18mpg mixed! the car is rated for 22 city/33hwy/26combined. How does my consistent 18mpg return fit into that math at all??? "we are doing a better job of using resources efficiently" BWAHHHAHA! if you consider 18mpg "efficient" then I guess you are right... ? again, I love my car, it is beautiful/stylish, luxurious, quiet, powerful, fun to drive, well equipped, but the fuel economy so far is pretty poor. just the facts here sir.

also, rebates vary by region. I got: $1500 customer cash or something like that, plus another $750 Ranger loyalty (i did NOT trade my old 96 ranger in, just a loyalty reward since I don't have the option of buying a new one)

Full disclosure: I HAVE NOT CALCULATED my fuel economy manually. My Titanium Fusion FWD only has about 750 miles showing and is almost exclusively drivin in city or more accurately secondary road situations (45mph or less). My instrument cluster so far consistently shows between 18 to 20mpg average. I usually reset at fill-ups. Disappointing to say the least. but I am aware it is still breaking in. Break in or not, I can't imagine my fuel economy making a dramatic jump in a few thousand miles. I have reset while cruising on the highway and been able to exceed 33mph while crusing steadily, as well as reset on a 35mph cruise and gotten somewhere around 27-28. If you can avoid stopping, this thing does pretty well. Accelerating from a stop however is a MPG KILLER. I find myself trying to "hypermile" and anticipate lights ahead so I can try to coast through them as opposed to having to come to a stop & then subsequently accelerate from a standstill. the gas pedal seems to be like an on/off switch. no ammount of moderation or modulation? will prevent massive drops in fuel economy. it's crazy. I'm hoping for improvement after a few thousand miles, but am skeptical. I should note that even with the horrendous fuel economy, WE LOVE THIS CAR!!!

I'll stop short of calling it a "scam" as it theoretically has SOME miniscule value as a theft deterrent. However, $399 is rediculous. It is similar to $200 pinstripes (dealer gets charged maybe 20-40 bucks for these). paint "protectants" or "coatings" or "sealers" and other crap like that they sell you just to make some extra money. i'd skip it. if you are concerned about theft protection, spend the money on a Lojak. just my .02

First off all, congratulations! you've found the deal of the century if those are sensors are Fusion compatible. It really is a very low price assuming they work. If they don't work then it's a moot point. They are listed for a Mustang and may work great on a Fusion, maybe not. It sounds like that kit is intended to be purchased at the same time as a set of new or upgraded rims & tires. Which is brilliant because you wouldn't believe how many people are sold aftermarket wheels & tires (both online and locally) without being told that they are now going to have a permanent yellow TPMS warning light on their dash! www.fordparts.com lists the correct Fusion TMPS sensor base # 1A189 as $83.73 each. that's $334.92 for 4 and that doesn't include the trainer tool (or shipping, or sales tax) If your sensors are correct, then they are a steal! But, how many people do you suppose are going to proactively order that kit and have 4 sensors stored away "just in case" they get a flat? Even if they did, after shipping & installation you are still at or very near the $250.00 that I mentioned. Upon realizing they've got a flat tire, 99.9% of fusion owners are going have their spare tireless Fusion towed to the nearest dealership (or independent tire store because they don't realize they've got free roadside assistance) rather than going to "Late Model Mustang Restoration" to mail order Ford Racing sensors intended for a Ford Mustang in hopes that they are compatible. All the while their Fusion sits for days leaning on it's rim... Their friendly Ford dealership may (or may NOT) sell them the sensor for $83.73, very possibly more like $125 or higher. Also they are going to pay mounting and balancing charge of $18.00 or so, as well as a charge to install the sensor, or a charge to "retrain" the system, and possibly even a bogus "diagnostic" charge. plus sales tax, possibly a disposal fee for the old tire, shop supplies, & who knows what else. my $250 was based on the old (a few years ago) style sensors that mounted to the wheel & required a new "mounting strap kit" which consisted of a very large metal gear type hose clamp # 14C202 that lists for an additional $75.43! my estimate may be off a little, but for most folks, it's unfortunately alot closer to reality. Good find on those sensors though! dirt cheap!

This is not new & not isolated to electric vehicles. Im fairly certain that all Mustangs from base V6 up to the $60,000+ GT500 Shelby have been doing the compressor & "fix-a-flat" thing for years now. I understand weight savings & fuel economy & maybe even cost reduction. HOWEVER, the owners manual specifically states NOT to use fix-a-flat (it'll ruin your TPMS sensors. These can be $250+ per wheel to replace). Also, while fine for a nail hole, it won't seal a larger hole, gash, or full blowout. All new Fords DO come with 5 years or 60K miles of Roadside Assistance towing (up to 35 miles) so I guess that is of SOME comfort.

Hi everyone, I have a 2013 Fusion Titanium that I LOVE (except for the fuel economy so far but only at 500 miles) I am looking for some first hand input or opinions on 2 things. Cargo Area Protection. www.accessories.ford.com offers two styles: Plastic liner with spill containing lip. $99.99 or Carpeted Mat $90.00 any comments from those who have tried either? I like the spill & scuff protection provided by the plastic tray, but much prefer the appearance of the carpeted mat. Also looking for thoughts on these Floor Mats. $95.00 http://accessories.ford.com/floor-mats-carpeted-ebony-4-piece-set-with-dk-ash-logo.html Unfortunately there is no Photo available. Are these the same as the factory optional "Premium Floor Mats"? They are described as Premium Carpet in Ebony with Dark Ash Logo. I haven't seen the optional Premium mats from the factory, so i'm not sure if these are identical or how they look & feel. Also do they provide more coverage area than the standard driver's side mat? Any thoughts/opinions are appreciated. -Chris

Nope, I have a gas Titanium with 3 options. Moonroof, 19" Y-spoke wheels & Navigation