Woodgrain

I hear this sound too. As best I can tell, the sound is from relays under the hood. Relays are electronic switches that route power to where it is needed, and are an essential part of the hybrid drive system. Given the high voltage and current necessary to propel a 3,600 pound vehicle, these switches would need to close with a certain amount of violence to avoid arcing, which would slowly burn off the contacts and make the switch unreliable. In my experience, relays can be pretty loud. These aren't; they are relatively quiet given the job they have to do. In fact, my 2013 FFH is the quietest car I have ever owned, better even than a prior 2008 Camry Hybrid. So quiet that I can hear some stray clicks coming from under the hood, complaints about which seem frivolous given the context.

Dealer checked the windows today, and consulted with the Ford "hotline." They believe the problem is related to a defective 12v (accessory) battery, which resets the windows if it goes under voltage. My dealership has had a few C-Maxes come in with this problem, but mine was the first Fusion. Will do a warranty replacement of the battery next week, and let everyone know how it works out.

After my conversation with Eric at Ford, Ford CSR Mike called yesterday and advised that they had "elevated" this issue(whatever that means), and asked me to bring my Fusion into the dealer for diagnosis. Will do that next Monday.

My one touch up continues to work...sometimes. I've PM'ed Eric at Ford about the problem and will advise when (if?) I hear anything substantive. It would be interesting to know the production dates of vehicles affected (might this relate to a bad batch of components or a Job 2 change?). Mine was produced 1/29/13. Anyone else able to share their production dates (use ETIS to get this info)?

All good points...ETIS is a relatively old (and perhaps forgotten?) website intended to help European mechanics and owners maintain and repair their vehicles. We're creatively re-purposing it to track our vehicles as they emerge from production. Absent an official consumer tool to accomplish this, it's the best we've got (Dearborn, are you listening?)

I had the same problem, and this procedure (gleaned after some web searching) seems to solve the problem: 1. Start with the window up. 2. Pushing the window switch into the first position (i.e., not fully depressed in the "one-touch" position), lower the window fully and keep holding the switch down for an additional second or so. 3. Lifting the window switch into the first position (not one-touch), raise the window fully and keep lifting the switch for an additional second or so. 4. If it doesn't work the first time, try again. 4. You may need to do this procedure on both the driver's master switches and the local switches. This worked for me, but, annoyingly, the problem periodically pops up again. There's nothing in the manual addressing it, so my hunch is that this is a defect, likely in the "pinch protection" sensors or controller, which needs to be fail-safe (but can be overridden by holding the switch). If it keeps happening, I'll be referring it to the dealer. I'll be very interested in learning what others find out from their dealers. FYI: My Hybrid SE was built on 1/29, and delivered (last week) with none of the swiches able able to complete the "one-touch up" operation. Taking the steps above restored that capability, but as mentioned, not reliably. Given that this issue is popping up at the same time for others, I suspect perhaps a bad batch of components.