Hah, i havnt filled out their sales survey yet (telling them i wanted to see how the service went first)... The salesman tells me, and i agree, that the service department has nothing to do with my sales survey... but this guy sure is on the ball with getting me in and setting me up in a nice loaner...
Side note, i have never seen such obsession with a survey. During the sale, it was mentioned a good 5-6 times and explained to me that anything less than 5 (on a 1-5 rating) is fail for them... even though "4" is "exceptional, or whatever, it still is a fail for the salesman...
I have heard grumbles from salesmen for many dealers about how they dont really get rewards for good surveys but get punishment for bad surveys... I guess I never realized it was important to them though... pretty funny.