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BillyR

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Posts posted by BillyR

    2016 Titanium quick release fuel line

    in Edge Forum

    Posted · Edited by BillyR

    Fuel line came undone by itself as we were driving up a mountain in new Mexico. ..no cell service. Husband crawled under and saw gas leaking and fuel line come undone. He put it back... car cranked and no more gas smell. The car was literally gas starved and quit running at 10,000 ft. Elevation. We are on way home soon...no ford dealers around... this is nuts for car with < 5500 miles bought in January not to mention scary...

    tracking

    in Edge Forum

    Posted

    It was shipped on the 12th. Railcar # TTGX851652 (Canadian National Railways). No update since then.

     

    There is a way to track railcars through a 1-800 number the railcar company supports, but I don't know how to do it. I can't believe it's been sitting there for over a week.

    tracking

    in Edge Forum

    Posted

    Scheduled to the day of January 11th. ETA is between February 1st and 7th.

    Thanks. Can you see the destination delivery for this? We purchased this and it should be re routed to OKC.

    What does scheduled to the day mean???

    How long are Edge factory orders currently taking?

    in Edge Forum

    Posted

    Never mind.

     

    The dealership absolutely ran me around to the point of giving up. I had an EDGE ordered, but was misled by the sales team as to delivery.

    This miscommunication continued to worsen with misinformation given to me.

    Not to mention, the GM of the dealership spoke to me in such a condescending manner, in an almost bullying tone, that I took my trade in back

    and walked away. Their treatment of me as a customer was incredulous and one that FORD should be ashamed of.

     

    i will be waiting for a 2016 EDGE and vetting another dealership!!!!!!!!!!!!!!!

    How long are Edge factory orders currently taking?

    in Edge Forum

    Posted

    My dealer TOLD me if I ordered, it would be 6-8 weeks!!!!! I am sure he knew about the April issue with the seam issue, which probably caused big delays, but he said nothing!

    This dealer provides zero information. I called FORD myself in Michigan with my sales number and dealer number to get the information I do have, which is next to nothing. They have given me a loaner since I did trade my car in!

    I think I have been patient, but if my dealer had been upfront with me about the delays I am positive he knew about, it would have made this easier for me.

    They did contact me just about the time it was supposed to be here, telling me they found one BUT I was so mad that they waited so long to do that I just told them to forget it and I had waited this long for my new one..and that they shouldn't have told me 6-8 weeks when they KNEW that was not the case. I know it did not take them 6-8 weeks to locate one in the area!

    How long are Edge factory orders currently taking?

    in Edge Forum

    Posted

    Ordered 2015 EDGE Titanium July 6, 2015...

    Dealership said 6 - 8 weeks...HA.

    Last week, ETA was Sept.18.

    Today, ETA is October 7!!!!!

     

    I am beyond frustrated with FORD, but especially my dealership who is BEYOND clueless!

    I will not be buying another FORD...ever.

     

    I called FORD customer relationships and they are the ones providing this information.

    I have NO VIN...nothing...

    If I could stop it all, I would....

     

     

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