maveriick

I appreciate the responses. It is under warranty. Our biggest concern is that there is no incentive for dealers to prioritize repairs or to have enough staff to meet the needs of their customers. Also that they will do the same thing they did last time and blow off the issue as an "anomaly". They have a minimal stake in the game. On warranty issues we have to use a dealership, period. They say that it will take them 1.5 days minimum to even look at the vehicle. This is the second time it has been in for this issue in 42 Days... They stated previously there is nothing wrong with the battery. I did contact Ford and they "might" Reimburse us for the rental. But there are ridiculous requirements for that. We can not rent any vehicle other than a Ford and it has to be less than $30 a day. I could only find 2 Ford Rental Vehicles in the Dawson, Forsyth area. A 15 Passenger van and a Expedition XLT. Both well in excess of $100 per day. And Chesatee will not even help with arranging it. This is the epidemy of we do not care about you. But Ford roadside will not tow anywhere but there from my home. (where this has happened 2 times) I guess I will have to make a decision with my wallet on this and Decide we may have purchased our first and last Fords.

Good Morning! To whom it may concern. My wife and I have/had become Ford Owners from Chevy in the past 4 years. Since 2014 until 2020 we have been very happy with our Ford experience. Our most recent purchase a 2018 Ford Explorer Limited has become this morning something nearing a Lemon. On Jan 20th we received the notice Remote Features disabled for battery optimization. It let us know remote features where disabled but all should be well when we start it up again. On Jan 21st It did not start and we had it towed to Chestatee Ford for not starting, not taking a JumpStart and they stated after having it for 2 days "They put it on a Deep Charge/Testing machine and it is now working". This was fine we received the car and it had ran ever since. But, today March 3 at 6:30 AM my wife went out to start her car and the same thing was happening but no notice had been received. We have once again called roadside assistance to get this towed and as of this writing it is enroute to Chestatee Ford. We did finally receive notification at 7:57 AM that Remote Features disabled for battery optimization. It let us know remote features where disabled but all should be well when we start it up again. I did call Chestatee to try to get a courtesy vehicle or Rental and was advised to call Ford at 800-392-3673. I began calling at 9:25 only to be hung up on 3 times after saying 2018 Ford Explorer. And 1 time after selecting 4 then 1 I then called back again and selected 4 then 2 and spoke with Princess she created a case but could not assist. I did at 10:50 AM speak with Gwen in SUV support. And have been escalated to a Regional CSM but since that is 24 hours away it is very inconvenient. Please Advise, Rob Gibbons