If a post from a Ford owner since his first 1986 Taurus and has owned Fords ever since seems suspicious, I guess I'm not a very good Ford owner. There are few that have been as loyal to the brand as I have and the reason for that is simple. I worked many years as an engineering consultant to Ford and the Tier 1 supply base for over 30 years. Ford has buttered my bread and has provided me with reliable, well-designed vehicles. This is not a slam on Ford or the cars or the factories or the people that build them. This is, plain and simple, a series of bad experiences by the one part of the Ford system that Ford does not own nor control, the dealership base. The best way to make a problem go away is to ignore it, something engineers contend with at every step of the vehicle process from concept to final production. I have filed two complaints with Ford Customer Service of which both they categorized as "no further action." That did sadden me as Ford does still control their customer service. Nevertheless, my only hope here was that someone of influence within the Ford system might take note and offer a helping hand. Even if it was nothing more than a regional manager offering to "encourage" the local dealer's service manager to make sure that my experience was seamless on getting recall work done, nothing more. But discredit or discount my testimony if you like, it is your prerogative for sure. But just remember that I have remained loyal but am now at that point where I am finding it has no regard with the customer service and apparently, the Ford community in general. FWIW, years ago, this is where all those critical of Ford and wanted to see it redress issues came to voice their concerns and dirty laundry in order to be a better car company. Apparently that is no longer the case?