Awills

I purchased a brand new Ford Explorer limited in December. It had 10 miles when I picked it up. Drove it off the lot, got it home to realize it had transmission issues that would make shifting to reverse very slow, and in some instances shut off the vehicle. Upon contacting our dealer we bought it from, we discovered the nearest dealer with a transmission specialist was an hour and a half away. I contacted ford assist and asked if there were any dealers closer with transmission specialist. She began reading off all dealers in my area. I told her I needed a dealer that could work on our transmission. She stated that she wasn’t going to provide any specifics on dealers rather just help me find a dealer period. Disgruntled I asked if there was any assistance in getting brand new vehicle to this dealer that was over an hour away, OR if there would be any assistance in getting a loaner while this one was being worked on. Both of which, I was told ford would not offer any assistance. Ford customer service has absolutely tanked , and worse, their product quality has also tanked. During the wait to get an appointment, the radio died in the vehicle and the screen was not operable. In the meantime, the vehicle sat in the dealership for over a week to replace the display. After spending a month getting an appointment with a dealer for the transmission, and then my vehicle sitting in the dealership for the transmission issue for 3 weeks, I drove an hour and a half to get my vehicle. Picked it up and realized it had the same issue. Absolutely no change. Requested ford buy back this vehicle and they refused. We are now in the beginning process of suing ford motor company for a lemon law. I warn all who read this—stay away from ford! They aren’t what they used to be. Case ID CAS-35729588-C5W0Y1