Yep we tried your sugestion. The dealership couldn't even get the update to go into the car I am very disappointed in our dealership, not being able to correct the problem. Then telling us they can't correct the problem. I would love to know who to contact at Ford to voice my complaint and get some resolution to our problem. This is a brand new car and I am having problems already.
My wife and I bought a new from the dealer , 2021 ford edge. We have had nothing but trouble with the compter system. Cal[ed the dealer today to complain that the computer screen is dark. No back up camera , no nothing and the dealer informs us they cant help us because of ongoing problems with the compter problems on other ford edge.