MJohnN

Thank you for the response. Unfortunately, I am about 2,700 miles away and trapped behind enemy lines.

Just learned the most valuable piece of information regarding placing an order with a dealership. From listening to Tim Bartz w/Long McArthur Ford, I learned, my order will sit on the USOB until the dealership where I have placed my order has allocations from Ford for this particular vehicle. And allocations are dependent on their sales. In my case a 2024 F350 XL Super Duty Crew 4x4 160" w/b with 6.7 powerstroke. You guys may have discussed this before but I missed it if you have. Thank you.

I don't know if I can wait that long. I'm going to be 67 in a few months so I think I am going to have to compromise because I don't know how many more years I will be driving. I was wanting something for this summer so I could get on the road.

Congratulations. I wish I knew where the dealership you are using is located and I would go there. It sounds like they know what they are doing.

I don't know if this preceding comment was directed to me regarding cancelling my order, but I am aware I am under no obligation to take delivery of the truck if I don't want it and the dealership would be able to sell it. My point is, if I go out and find and buy another truck, i.e., something other than what I exactly wanted, and then I am notified, because I am still in the queue, that the truck I ordered and wanted is now in stock and available for purchase, this will just piss me off!

Here is the situation: On February 13, 2024 I submitted an order for a 2024 F350 Super Duty XL 4x4 crew cab 6 3/4' bed, carbonized grey, w/6.7 powerstroke engine, XL off-road package, platform running boards and splash guards, that's it. I do not want a Cadillac dressed up as a pickup. At the time of the order I was assigned a priority code 10. That same day a received an email from Ford confirming my order and they would be in contact w/in 45days. On February 24, 2024, I visited the dealer, before I discovered your forum, and talked to a Sales Manager and he reviewed the order as said it shouldn't take too long since it was such an limited option order. If I had any questions, I should contact him by phone or email and he gave me his card. After my visit I discovered this forum and learned a lot of valuable information. On March 19, 2024, I emailed the sales manager from what I learned from your forum and requested that my order be re-prioritized to a Priority Code 01 or 02 with the assistance of the Regional Rep and also asked if there were any supply/commodity issues that could delay my order. The sales manager never responded to my email. On March 29, 2024 I received another email from Ford (at the 45 day mark) stating that they are "...working hard to fine tune the scheduled build date..." and that I should hear from then w/in the next 45 days. On April 2, 2024 I visited the deal and spoke to the salesman and he would speak to the sales manager and get back to me about my order. On April 3, 2024 I heard from the sales manager, who is now no longer a sales manager, he is in the finance department, but he looked into my order and told me my order was "Unscheduled Clear." Also talked to him about the new priority codes dealers can assign in 2024 up to a Priority Code 03, as well as contacting the Regional Rep about re-prioritizing my order to Priority Code 01 or 02 (both of which he was unaware). I told him I wanted to speak to someone management about my order and he seemed to suggest the Fleet manager would get back to me. I never heard from the Fleet manager but the salesmen called back, and reported to my in not so many words that they couldn't do anything and the order is going to 4 to 6 months and "..that's just the way it is." I also asked about cancelling the order. They said and order can't be cancelled. So being a little pissed off, I went on the dealership's website and they had a place for comments and I expressed to them, after I learned from reading your answer to my original comments, I demanded that the general manager or other principal of the dealership get back to me to discuss my problem with my order. On April 11, 2024 I received an email from the internet sales manager, who turns out to be the original sales manager who submitted my order on February 13, and supposed was now in the finance department, which a fluffy email wanting hope his staff as answered all of my questions. I replied, "Are you kidding me? Didn't you read my comment" as well as stating so now your the internet sales manager when you told me you are in the finance department. I also reiterated my request to contacted by the GM or Principal w/dealership about re-prioritizing my order w/the Regional Rep to Priority Code 01 or 02. On April 12, 2024 I received an email from the General Sales Manager requesting my phone number so we could talk. We did, which I discussed in another post how he didn't know about the Priority Code process, etc. But he said he would look into it. On April 14, 2024 I received a generic email from the General Manager from dealership and responded with my request about re- prioritizing my order. On April 20, 2024 I received and email from the General Sales Manager stating " I finally got a hold of our Rep with Ford and she is looking into re-prioritizing your order. I will follow up with you soon." On April 29, 2024, since I had not heard back from the General Sales Manager, I email the General Manager, and cc the General Sales Manager, asking what is the status? Well, later that day the General Sales Manager called and said he has to relay more information about my order to the Regional Rep and he would get back to me tomorrow. On April 30, 2024, I was called back by the General Sales Manager and he relayed to me that the Regional Rep was in contact with the Regional Scheduler and the reason for the delay in getting my order scheduled was due to the unavailability of the heavy duty alternator (250 amp) used on that truck. I said what has this got to do with scheduling. This is a production issue. I pointed out during our conversation that the standard alternator on the F series pickup trucks, w/6.7 liter powerstroke diesel, is, in one form or another the 250 amp alternator. (i.e., XL, XLT, Lariat the 250 amp alternator is standard equipment and w/King Ranch, Platinum or Limited packages the 410 dual alternator combination (250 amp and 160 amp alternators for a total of 410 amps)). I told him to relay to the Regional Rep that if the 250 amp alternator is unavailable then the entire production line of the F series pickup trucks with 6.7 liter powerstroke diesel engines is shut down. Finally, I insisted that he request the Regional Rep in conjunction with the Regional Scheduler re-prioritize my order to a Priority Code 01. On May 1, 2024, I emailed the General Sales Manager again regarding the cockamamie alternator story and stated "...the persons communicating this information to you, in my opinion is either disingenuous as best or outright lying about this issue." Additionally, I stated: "So, if the Regional Representative in conjunction with the Regional Scheduler cannot or will not re-prioritize my order to a Priority Code 01, then the order should somehow be dropped/cancelled and have me taken off any contact list because I do not want to hear from Ford, or whomever, that this order has somehow been miraculously produced, whether that is in one, two, three or six months, because I will be moving on." So here we are today, May 2, 2024, and why I asked about cancelling my order in this thread. I am almost 67 years of age. I do not need this truck, it is just something that I wanted. I want to use this pickup truck as a truck. I wanted carpet delete and vinyl upholstery to more easily clean the dirt from comes from my muddy boots and dirty clothes deposited in the interior. I don't want a Cadillac! My observations/opinions on this situation are these: Ford, or whomever, doesn't want to produce low end XL basic trucks. Unless it is all dressed up and cost $85,000 or more they aren't interested in producing it. If you are going to a dealer to special order a Super Duty do your research regarding the dealership first. In this regard, the dealership I chose, and later found out, is owned by a giant corporate conglomerate whom among other ventures is in a famous clothing business. It is just staffed by a bunch of employees that punch the clock. I recommend, going to a dealership that is owned by an single person or family who has a web site and post photographs of their staff, including the owner, and knows and is interested in the car business. Regarding what I learned about the Regional Rep and Regional Scheduler, for my area, they don't want to rock the boat. They probably just want to punch to clock too. Unfortunately, by the time someone gets to reading this thread they, like me, have already fell into this rabbit hole! Good Luck.

I have a couple of questions regarding a retail order placed on the unscheduled order bank. First I want to preface my question as follows: It is my understanding that so long as a retail order has not been scheduled for production the order can be amended in order add or subtract options on the order. However, once an order is scheduled for production it is too late. If this is true, then my question is, can dealer who initially assigned a priority code 10 for the retail order amend the order with a priority code 03 prior to being scheduled for production without the assistance of the Regional Rep or the Regional Scheduler? If this is true, can retail order be amended with a priority code 19, or whatever the lowest priority code is available? Finally, can a retail order be cancelled? Thank you in advance for your assistance.

Just had a chat with the General Sales Manager about my order and the priority codes available for 2024 Super Duty orders (3 to 19). He was not familiar. He said he talked to the Fleet Manager, who has been with Ford for 17 years, and the Fleet manager said the best priority code is 10. I cited the Blue Oval Forum as my source and also a video produced by Jorge Lopez Tomball Ford on July 21, 2023 indicating the change to priority codes for 2024 Super Duty orders. I also discussed contacting the Ford Regional Zone Representative and requesting a re-prioritization to a Priority Code 01 or 02. He was unfamiliar with the process or even how to contact the Ford Regional Zone Representative. He asked if there was a telephone number posted on the Blue Oval Forum for the Representative, I said no. I pointed out there are different zone representatives throughout the country and this is only for a Dealership to make contact. To his credit, the General Sales Manager said he would pursue this, i.e., finding out how to contact the Ford Regional Zone Representative, and would be getting back to me. Thank you to Ice-capades for responding to me comment of April 3.

I ordered a 2024 F-350 Super Duty XL 4x4 Powerstroke on February 13, 2024 with an order priority code 10. The same day I had an email confirmation of my order and that I would from hear from Ford w/in the next 45 days. I visited the Dealership on February 24, 2024 and the Sales Manager said that my order should be scheduled rather quickly because I requested so few options. I have been following your forum regarding the changes to the priority code system for 2024 (dealership assignment as high as priority code 03) as well as recommendations to request the Dealership to contact the Ford Regional Zone Representative to request a re-prioritization to a priority code 01 or 02. On March 19, 2024, at your suggestion, I emailed the sales manager with my request for contacting the Ford Rep with no response. On Friday, March 29, 2024, I received an email from Ford, at the 45 day mark, that they are working on my Scheduled Build Date and they would contact me again at least in the next 45 days. Yesterday, April 2, 2024, I visited the Dealership and spoke to the Sale Representative and asked about my email request of March 19, no response, and any information what be causing the delay. Today, the person who was the Sales Manager, now in the finance dept. said that my order is now "Unscheduled Clear" status. He said he would have the Fleet Manager contact me so I could discuss my request regarding re-prioritization. Shortly thereafter, the Sales Rep called me and said the order would probably take 4 to 6 months and in not so many words the Fleet Manager will not contact the Ford Regional Zone Representative to have my order re-prioritized to code 01 or 02. According the the Sales Rep "That's just the way it is." At this point I don't know what to do. Can I go to another Dealership and resubmit my order, or am I stuck with where I am at.