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Showing results for tags 'unethical dealership'.
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New member here and first Ford vehicle I’ve ever owned. So as the title implies, I’m hoping to maybe get some in-site into how something like this could happen.. Short story - My rear passenger TPMS sensor went out at around 3000 miles and I’m being told the TPMS sensor is a a non conforming part and was denied a replacement under warranty. Long story - Rewind to last Dec 2023. My wife and I found a late 2022 F350 (Christmas time Manufacture date) that had been sitting on a lot for year in NC. Why it sat?? I’m guessing it’s a non popular configuration (SuperCab + short bed) that was competing with a new generation design already on the lots. Fortunately for me it was exactly what I wanted and I preferred the 2022 body style over the incoming SuperDuty Design anyways. I was able to negotiate a great deal almost 7k under MSRP so My wife and decided to fly up to NC from Texas and drive it back and visit some friends along way. Fast forward to May at only 3000 miles in, My rear passenger TPMS sensor goes out. Not a biggie, so I figured I would address it @ my upcoming first service interval along with a few other items needing fixing. When I went in, they confirmed it was covered under the “bumper to bumper” warranty though it would take a few weeks to get in as it was an uncommon skew that was used. Ended up finally getting it scheduling for the repair about 6 weeks later. Here is where it gets really frustrating. I get a call saying it would not be covered after I took it in as the TPMS didn’t match as an approved Ford part number when they scanned it for replacement. My service techs exact correspondence to me: “Good morning sir tech has been working on yours has the glove box and the tail gate taken care of. However when he went to change the tpms sensor once he had it out he saw it isn't a ford sensor so it will not be able to be warrantied. He can still get it done though just would be a charge of $216.00 for parts and labor unless you think you have warranty at wherever they put this sensor in?” I immediately told them this was unacceptable as the truck was brand new and was never taken anywhere but their dealer after I bought it. How could a new truck have non ford parts used in its build? He told me to take it up with the dealer where I bought it. Yeah, the dealer over 1,500 miles away… So I called the original dealer where I purchased it and they denied having done anything to the vehicle like swapping tires or parts. Literally no initial help whatsoever ever. The dealer where I’m getting it serviced in TX wasn’t budging. I then called Ford Warranty line directly and was basically given “sorry we can’t do anything about it” Ive literally done nothing to the truck and all my questions on how something like this could be possible, fell on deaf ears.. Eventually, after way too much ruckus, and a half of my day wasted, I was able to get the original dealer to pay the $216 bill via credit over the phone. In the end it was really disappointing I had to advocate as much a as I did for a Ticky-tacky $216. The only reason I took it as far as I did was for “principle” as well as concern on my recourse for future claims.. So the big question is.. How could a vehicle that was just recently driven off the lot have a non confirming part used? Is this something could have been done in the factory? Is the purchase dealer lying? Is my service dealer being cheep? Since this is technically a COVID Truck, I’m worried on what other pieces might have been used due to “part shortages” that would make them deny any future warranty claims. Anyone else run into an issues like this?- 4 replies
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- tpms
- bad service
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In January 2016, I ordered a 2016 F150 Limited 4x4 and waited for 5 1/2 months for it to arrive here in Honolulu. I had been given some run around about the delivery of the truck and when it would be available for pickup. This evening at 5:17pm here in Honolulu, I picked up the keys for the truck I had been waiting so long for. When I turned it on, the truck already had 8 Engine Hours, 4 Idle Hours and 61 miles on it !!! SERIOUSLY!!! I was told that the truck was offloaded from the ship this morning and they detailed it, prepared it, inspected it and had it ready for pick up this evening for me. But the truck was dirty (not detailed inside or out) and had 61 miles on it! WTF?!?!?!!!! I went into the dealership, Honolulu Ford, on Saturday May 21st and filled out all of the paperwork, received the temporary registration, signed the contract, wrote the check for the truck and had everything but the keys in hand (which they said would be available after the truck was offloaded from the ship on Monday and prepared on Tuesday). I want to take the truck back to the dealership and have them order another truck and return this one. This was such a disappointment for a vehicle which I ordered in January to have the dealership taking it out for joy rides, and who knows what else, before delivering it to me. Any suggestions? Anything that I can do about this? I paid cash for the truck so taking it back doesn't involve a bank. The Odometer Statement" was falsified as well (stating 15 miles-which was still higher than normal) but it was 61 miles! Can a dealership write a contract and provide a false odometer statement and temporary registration on a vehicle that hasn't been "offloaded" from the ship yet? Are they able to drive custom ordered vehicles around prior to delivering them to the customer who ordered it? ***********************************UPDATE********************************** Not to be one to complain and not discuss a resolution: I went to the dealership and discussed this with them and they said that the truck had, in fact, been driven as part of the QC process and that they assured me that their "sold" vehicles are very closely monitored to ensure things like joy rides don't happen. They also apologized for the condition of the truck and noted a water main break which had happened earlier and shut down their water for hours (this happens ALL of the time in Hawaii). We scheduled a proper detailing and settled that matter as well. They apologized for not communicating more effectively and said that they see it all of the time. However, in Hawaii, when the entire island is less than 60 mi wide, they realized that it gets people's attention. So, as of now, the situation has been resolved. Thank you for your input and help!
