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Hole in door under bodyside molding

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I scraped my 2010 Grand Marquis against a concrete pillar in a parking garage. Nothing serious but it did leave some scratches in the paint and nicked up the body side moldings. You had to get real close to see the damage but I am finicky and took the car to the dealer body shop to have the scratches fixed and new moldings put on. Well, for the second time, the moldings came loose. This time I decided to put them back on myself. While looking at the back door (passenger side) I noticed a hole, about an inch across, covered in a flexible, vinyl like substance and painted body color. The dealer said they painted the entire door, actually both doors, top to bottom to make sure it was a match. Would the factory have done this or the body shop and why? I bought the car new. Thanks.

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