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jam

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jam last won the day on July 23 2012

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  1. Escape was not finished as of 6:00 pm today, 43 days. The in-laws started the buy back process today. Ford really screwed this one up. You would think it would have been smarter on Ford part just to replace the vehicle, Repaired it and sold it as a demo. Now they will have to sell it as a lemon.
  2. Well the In-laws got more bad news today (Tuesday). They got the new motor install yesterday and test drove it. Now they have a gasket leaking. That's all I know about the new leak at this time. They told him the parts were ordered and should be here Wednesday morning. All I know for sure is the in-laws aren't happy. Wednesday makes 42 days.
  3. The latest on the escape... They did not get it back today, Ford told them they would have it Monday. I'll keep everyone posted.
  4. Sorry it’s taken me so long to reply. The latest on the in-laws escape is this... Ford has decided to replace the motor, and my in-laws have agreed to this fix. If the new motor is delivered to the dealer today (Tuesday) they will have their car back on Friday, if it is delivered on Wednesday they will get it back Monday. So if the vehicle is back in there garage by Monday that will have been 40 days in the shop. The Ohio lemon law does apply to this vehicle and Ford has worked out a deal with the in-laws that make them happy. If they are happy I sure the hell am happy. I'll post more about the deal after the vehicle is finished, and returned to the in-laws. I just wish Ford would have worked this out weeks ago. If you remember in my first post Ford engineers said it was not repairable, and wanted to replace the motor back then. Ford should have listened to the engineers, that's what they pay them for.
  5. Latest update on the in-laws escape... Father in-law talked to both the Ford Rep and the services manager yesterday and was told that they are still waiting on the RIGHT PARTS. Expecting them today, no car as of 6:00 PM. They also told him that they are aware of the lemon law, and that the car has to be out of the shop by Friday night. (30 days). Part that they are waiting on is some kind of a seal, and that the first two that were sent were the wrong size. This I find hard to believe, but will wait and see. Jason, I have real friends, they would never screw me. Sad that you think your friends would you.
  6. Rich, a lot more has going on with this than I've posted. What I forgot to mention was that the gentleman that does the write-ups at the dealer took a few day off. When he returned he didn't have all the info and told my father in-law the wrong stuff. With that said we are now dealing with Ford and not the dealer. We are expecting a call Tuesday morning from Dearborn. I will post the results of that when I get it. You want to know why I am ok with the dealer...The sales manager is a personal friend, we go way back and I know he wouldn't screw me over.
  7. Rich, the dealer does not have a lousy reputation, I buy all my vehicles from him and will continue to do so. The problem is with Ford's engineering dept. and the motor plant. They can not decide how to fix it. Engineering wanted to replace the motor saying the problem was unrepairable, then the engine plant said no, they claim it's a seal and hose in the back of the motor and could be repaired. It's been 24 days and my faher in-law still does not know the problem. The dealer is waiting on the fix from Ford. I admire how everyone on this forum is standing behind Ford, but I have contacted Ford customer service back when this all started and they have done nothing to fix this mess. Customer service has called my in-laws five time but have no answers. If the shoe was on the other foot how many of you readers would be ok with the way Ford is handling this.
  8. my93sho... Read the first post by me, my father in-law has been a chevy buyer for as long as I have know him. He has had Chevy's that has had problems, that's not what he is complaining about. His first Ford and it has been in the shop for almost 30 days! All of his Chevy's combined weren't in the shop that long! He only put 63 miles on it. Would you be as understanding if you got to drive your 93 SHO for 3 days out of the first 26 you owned it? I don't care if monkeys built it, for $30,000.00 I even expect 100% no defects. I sat though a lot of quality meeting when I worked at Ford (at least one a year) and all they talked about was 100% NO DEFECTS. As I stated earlier I 'm a Ford man to the bone I will always buy Ford. I just would like to see Ford step up to the plate and make this right! They screwed up now they need to fix it. Do you not agree? One more thing if this were a Equinox he would have had 60 days to return it, for a full refund. This tells me GM expects 100% no defects in there products, and are willing to back it up.
  9. I agree a new loaner would have been nice, better communication would have help also. He was told last week that the oil leak was fixed and they were waiting on the parts for the fuel line. They just told him Thursday it's still not fixed. I talked to customer service up north, and they are trying to get things done but nothing yet. I worked for Ford 32 years and will always drive a Ford . I understand things happen, but the in-laws just don't buy it. They expect 100% no defects for a $30,000.00 car.
  10. Latest on the in-laws escape.... it's still in the shop and the oil leak still has not been fixed, don't know if it is parts or what, dealer is now giving him the run around. Don't know if the fuel line recall has been fixed either. The car has been in the shop for a total of 24 days now. He picked up the title from the dealer yesterday and got no answers from the service department. He's threatening to trade it for a Chevy Equinox when he gets it back, and he's mad enough to do it. Wouldn't that look great - a brand new 2013 Ford Escape with 63 miles on it setting on a Chevy lot for sale! I'm hoping the lemon law kicks in first. I'll never talk another family member into buying a Ford product, too much BS . fordbuyer... Ohio lemon law according to Ohio Attorney General Mike Dewine's website states: If you can answer yes to any of the following 4 questions the manufacturer has had a reasonable opportunity to repair your vehicle under Ohio law. In the 1st year or 18,000 miles, whichever occurs 1st - have 3 or more attempts been made to repair one problem and then the problem continues to exist or occurs again? has the vehicle been in the shop for cumulative total of 30 days or more? have 8 or more attempts been made to fix different problems? has one unsuccessful attempt been made to fix a problem that could cause death or serious injury? If you answered yes to at least one of these 4 questions you have the legal right to ask the manufacturer to replace the lemon or refund the entire purchas price.
  11. IMO... the IUAW has already reduced the retires heath benefits, they will throw us to the wolves first chance they get. So how can they stop The Big Three from doing it. Heathcare as we know it is no more!
  12. Latest on the in-laws escape.... They tell him the oil leak is fix (they hope). Now he has to wait for the parts to fix fuel line. Today makes 18 days without his suv. All I keep hearing about is GM's 60 day money back offer, and how they stand behind there products.
  13. ls... it's an oil leak, but they were informed today that there is a recall for a pinched fuel line
  14. Lemon law does not require it to be just one issue. It can be multiply issues.
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