Hey SWF,
A couple of observations and my personal experience here on all your responses and rants noted above as it relates to corporate America and where Kzinti falls. It DOES starts w/ one person and if gets contagious it makes the company that much better then the competition that does not. I have managed your type and you fall in to the union bitch category. "Always a problem, never a solution" except to suck off the system as in doing your job when "you have to" and no more, hitting all your 10 minute breaks, "lining up at the clock" to run to your car and bitching at the lower senority people who either do more or do miss their breaks to sometime finish the job so its done right.
If you put as much energy into your own personal build quality and you put that effort into every Ford vehicle you touch as you do in bitching at commander K in this post then customers like me would not have waited for twenty-eight years to buy another Ford as I did a month ago. Quality talks and you know what walks! This person is the out-front person for people like me who abandoned Ford a long time ago due to piss-poor quality and I have been w/ Honda until now and no my dealer (fleet manager) did not stay out in front on this factory-delivery info to me like Kzinti has. Continue living in your sour-grape mode as it applies to your peers, wait for the check and retire and fade into the sunset some day. If Ford has more people like this person on all front lines when I visit them for maintenance and/or problems in the future, I will tell you I will be back for more Ford products in the future and if not, this Mustang GT is the last I will ever buy! Be happy since we the customer will either continue to buy your product which will pay for your salary and pension or you can go the way of the following in Chapter 11 in your business (Dana joins Delphi Corp., the largest U.S. parts maker, Tower Automotive and Collins & Aikman in bankruptcy protection. Visteon Corp., the No. 2 parts maker, has said it plans to close and sell factories) and suffer the consequences. Your call.