Let me start by saying, I'm a born and bred Detroiter, with family who has worked at Fords for 2 generations. I live in the Northeast now and refused to pay $6,000 over full sticker last summer for a Convertible Mustang GT, so on July 6, 2005, I ordered one from the only dealer I could find who would accept A/Z or X Plan. I HAVE NO BEEF WITH MY DEALER, THEY DON'T HAVE ANY INFORMATION BUT THEY DID TELL ME I'D PROBABLY NOT GET MY CAR UNTIL DECEMBER, 2005. I have a vehicle order confirmation and I paid a deposit.
It is now March 20, 2006, 8 1/2 months later and I still don't have any information on when my car will be ready, or even where it is in the process. I understand Ford thinks that vehicle allocation is fair, but do you know what you are doing to customer perception and loyalty? I firmly believe in supporting America's auto industry, but several of my friends who don't own one American car between them point at the wait for my dream car and say, this is why I won't buy American. This system needs to be fixed; you allow dealers to get "stock" cars for their lot where they charged well above sticker, but let a customer with a deposit waits 8 1/2 months from a more reputable dealer???? I drove by the dealer last week who was selling way above sticker and the exact color and model I order last July was being showcased. Am I suppose to be happy about that?
The system is broke and it needs to be fixed, otherwise even diehard loyalist will take their hard earned money elsewhere.