when I log onto my account it states "you have benefit weeks that have not been certified-click here to certify", then it asks me if I'm claiming weeks ending 11-17-13 thru 11-23-13. I wasn't even laid off those weeks. tried to call the "customer service" number only to be told "due to heavy call volume, etc". it's obvious to me that this isn't going to get resolved this week by ANYONE, so I will try to certify next week as it states in the letter I received in the mail from UIA. I knew this would happen, and I take a small amount of comfort in the fact that we are all in the same boat. Merry Christmas!