Maxine01

Here is what the service manager at my dealer told me today. To fix the clock they used the IDS which is the Ford Diagnostic Tool. This had to be updated to the latest software. Using the updated IDS they accessed the vehicle options. In the new software there was an option to turn on the clock. He said they turned that option on and the clock appeared on the upper LED screen. The key seems to be that Ford has updated the IDS software to make the clock option available. Hope this helps.

When I took delivery of my FEH in late January, even before leaving the lot, the salesman and I found the clock disappeared when the radio or any media was turned on. Like others in this forum, Ford customer support told me there was supposed to be an option to turn on the clock- not on my system. My dealer twice reinstalled software as directed by the Ford dealers' technical Support - the only result was that the Date/Clock display became frozen when a disk was inserted. Finally the dealer ordered a new clock module. On the day it was to be installed ( It was not installed), Ford came through with instructions to update the dealer's computer device that is used to program the Navigation system and then to install some new software into my FEH. While the result is not perfect, I now have a clock appear in the upper display when the radio or other media are active. It appears, in blue, between the bluetooth icon and the passenger temperature setting.I was also having a problem with the bluetooth activating the V-cast streaming music on my phone and this would disable the phone function. This software seems to have fixed that problem as well. Hopefully, Ford will make this fix widely available.