I just had my '09 Escape in for its first warranty service and the dealership still has no update information on the center stack problem. i don't know if it is related or not, but other minor aggrevations are starting to pop-up. Occasionally when I stop the car and leave it parked for a while, the CD will reset to track #1 when I restart the car. Not too bad for music, but I have to do some track skipping if I am listening to a recorded book. I have also had the full map display set itself to the full audio display.