You should start a Twitter account and get @fordcustservice to follow you so that you can send them a direct message with your VIN and tracking request. They are really good about helping you out and they usually get back to you within an hour if you do it between 8am and 5pm. Also you can call the CRC 1-800-382-3673 Option 1, 5, 3, 2 and they can give you updates also.