Howdy Fellas...long time lurker here. Had a quick question.
Wife bought a new Fusion 3 months ago. It got a small bumper scrape in a parking lot a few weeks ago so she took it to the collision center at the dealer she bought it from. They said 2 days to repair, but after a week she asked me to check on it. Turns out the car was severly damaged by one of the techs. The damage requires the hood, passenger fender, headlight, front bumper cover, and passenger wheel to be replaced/repaired.
I'm not sure they planned on letting us know this happened and have a feeling if I had not gone in person they may not have owned up to the problem. They apologised profusely and gave her a rental car...that's it. They just called yesterday (2 weeks total) and said it was ready to pick up. I'm not sure I even want the car back now, though. I believe the value of the car has been affected, and honestly I dont like the idea of paying for a brand new car with a load of new panels and a respray. Do I have any recourse here?
Thanks in advance,,,