Hmmm, hard to say. You put your location down as "USA". Doesn't really help. What Leon said is spot on. Could be you are dealing with a low volume dealer? If so, they don't have as many allocations as large volume dealers. Did you get an order confirmation sheet from the dealer? If so, call Ford ^ and use the info on it to at least get the estimated build date. That's what I did using the order # and dealer # on my confirmation sheet. If they give you that then go by your dealer and ask to see the inventory manager. That person can then pull all your info (VIN included) from Ford and give you a printout. Did you put a deposit down??? Is it refundable?? Unless you are many miles away from the next dealer you don't have to put up with poor customer service if this one is not to your satisfaction.