nmadole

The dealership at this point wants to pull my front windshield to aid in the installation of the (5th) headliner... I said that is not happening... if they can't do a headliner they sure as hell are not removing my perfectly good windshield!!!!!!!!!!!!! Am I right? At this point I am done dealing with Ford directly... I am getting married on Saturday and I will be in the Caribbean for a week. My lawyer said he will hopefully have worked out a solution by the time I get back from my honeymoon ... also don't know if anyone noticed but my lifetime MPG (12,000 miles) is 31.0 MPG ...

OP updated: 4th repair attempt completed and failed miserably... Lemon Law process is proceeding Latest attempt picture

thank you

My car in for service (again), but I need to know the size of the rear windshield.. Can someone measure their Fusion for me??

Had the update done today, lets see how this goes....

Agreed

At this point, Ford has 5 days to respond to the letter... at which point the have to tell me where to take my car and they have 5 days to fix all issues present. (sorry for not using the multiquote feature)

Agreed, I am also sighting the poor MPG in the service records... As you can all see my average MPG is only 31 ... One of the other forum members had an early production car with similarly terrible MPG he traded it in for another and has seen a drastic improvement in MPG ... but this isn't claimable under the lemon law so...

Two part explanation --- First thing is I live in Northern Michigan and the next closest dealership is 30 miles from my house. The second part and biggest part is I don't think it's a dealership issue.. from what I am being told the dealership keeps receiving defective headliners... The issue from my point of view is the distributor that ford is using for their headliners. I will make note it took another forum member 6 headliners till they received a good one.

The headliner effects the Resale of my car and has resulted in almost a month of shop time without resolution... why does it surprise you I am pursing lemon law?

Thanks for pointing that out, I will make the change above and in my documentation I was not advised to park my car? What is your line of reasoning? (It is not really practical for me to not have a car) Michigan Lemon law takes any use deduction from the first occurrence not the overall milage (as long as its under 25000)

So I have started the lemon law process on my 2013 Ford Fusion Hybrid SE Detailed information about the main issue (customer satisfaction program 13B02) can be found in the post "Headliner Nightmare" "differing rates of thermal expansion exist between the headliner substrate, glue, and other components bonded to the backside of the headliner, which can result in a wrinkle condition around the moon roof opening. accentuated by high and low ambient temperature cycles" After 3 attempts and 25 days in the shop my Headliner (which is admittedly defective) is still not fixed. Vehicle made on 10/30/12 Purchased 11/15/12 Notified in April of Headliner Recall due to defective glue Retained a lawyer on 7/30/13 Third Repair attempt made on 7/30/13(failed) Final Repair attempt letter (per Michigan law) sent to Ford on 8/5/13 Waiting on Response From Ford Current Field Service Actions Unresolved 13B02 - Headliner Wrinkles UPDATE: 9/11/13 Allowed Ford Another Repair attempt (not invoking lemon law - in good faith) and got the car back Yesterday (9/10/13). Headliner has severe crease, dealership is speechless. Lemon Law proceeding will continue. Very disappointed!!!! 31 Days in the dealership over the course of 10 months...

I'm having the same issue described in the original post. Galaxy S4 stock rom ... it also now use to tranfer test messages to sync and now it doesn't...

Have you noticed any reduction in acceleration or general performance? I called the dealership today and they hinted at the fact that it may limited some performance factors ...

Dealer still saying it's not available yet

Update: Went to the dealership today, they cannot fix the crease in the headliner ... this makes attempt 4 to fix the issue; and the 25th service day. My lawyer is reviewing my documentation and the Lemon Law in Michigan and I have advised the dealership I will be suspending further repair attempts until I receive direction from my legal console. I should have an analysis of my options tomorrow afternoon..... I am so sick of having a broken car and they still haven't even fixed the Fuel Module recall

I am taking it back to the dealership after work tomorrow... they seem to think a heat gun will fix the headliner ... Upon cleaning the car I have discovered numerous other issues with trim and finishing work. For you viewing pleasure:

Going in tomorrow... Getting Rim fixed Getting Headliner Fixed (yet again) -- big ass crease in it Getting Multiple Trim panels in the car fixed because the tech didn't put my car back together like the way it was when I dropped it off

Better Picture of Crease

Its like a paint wrinkle... not a scuff

I had some road hazard damage fixed while my car was in the shop and this is what my Rims look like now.... Lines in the paint ... anyone know what causes this??

Got Black Betty back today .... and what do you know their is a crease in the headliner. I am about to rip the little hair I have left out.....

My biggest problem with the Ford Dealership is 1.) They never inspected the new headliner, before ripping out the old headliner (even though they already had one defective one already) 2.) They ripped out the headliner without all the replacment parts (not even ordered) - then proceded to order the wrong color trim

I have been following the steps... I have contacted my service rep, and the general manager of the dealership. They have contacted the ford corporate rep. I have kept records of everything. Lemon law representation in Michigan is free to the consumer; and specifically states that I do not have to accept Ford's Arbitration.

Good to know.. I would have checked my manual, but its in the glove box of my car which I don't have access to... at this point if we make it to 25 days I'm going to ask for a refund