boredinbirmingham
-
Posts
403 -
Joined
-
Last visited
Content Type
Profiles
Forums
Gallery
Downloads
Store
Posts posted by boredinbirmingham
-
-
On 2/18/2022 at 12:20 PM, RedHoncho01 said:
Just a thought but you may try to find a Black Label dealer in your area. Black Label dealers must meet stringent sales and service requirements.
If you're in Birmingham, AL then Long-Lewis Lincoln of Hoover is your closest Black Label dealer.
I’ve looked into the closest (over an hour away) Black Label Dealer and their sales reviews are all 5 stars but all their complaints are regarding their service department.
-
Today we had an issue with a cooling hose that came off while returning home from a camping trip. The hose clamp was still on the hose, just not over the fitting, this could only happen from a tech removing the hose and putting it back and not putting the clamp back to where it should be. It was a side of the road fix but one that may have pushed me to finally ditch this vehicle. My faith in my dealership service team was wavering but now it’s pretty much shot. How should I approach this with my service manager? It’s likely from the cam phaser repair a few months ago, I’m shocked the hose didn’t come off before this but it immediately proceeded a long slow climb up a hilly dirt road with my camper in tow, I’m assuming the cooling system was working overtime and the pressure finally popped that hose off the fitting. Thankfully, I was able to spot the issue and had enough water on board to get us up and running. I’m not even mad anymore, just tired of the roller coaster. The car did briefly overheat.
-
1
-
-
8 hours ago, BlueBlackLabel said:
Bought in VA, their lemon laws applied. I was at the end of the 18 month their law requires.
Have you looked into the Magnuson Moss warranty act and if you have any protection with that?
I have not but I will now.
-
28 minutes ago, RedHoncho01 said:
Just a thought but you may try to find a Black Label dealer in your area. Black Label dealers must meet stringent sales and service requirements.
If you're in Birmingham, AL then Long-Lewis Lincoln of Hoover is your closest Black Label dealer.
This is a good idea. I’m no longer in Birmingham but I just checked their website and there is one a little over an hour away. It’s too far for the pick up and delivery service but as long as I get a loaner I think this may be my next move.
thanks for the tip!
-
1
-
-
55 minutes ago, twintornados said:
I answer "C". I would consider it since it was repaired by a Ford/Lincoln dealer correctly and I would negotiate a fair price regardless of repair history. I am not scared of what a "carfax" says as long as those issues were taken care of correctly.
No one is holding a gun to your head making you keep a vehicle you obviously don't like and/or trust....get rid of it and buy something else.
I think your confused. The vehicle currently has both these issues after multiple attempts by Lincoln to resolve.
Still going with ‘c’?
-
1 hour ago, Black Label said:
In my case, 2020 Nav, I kept after Lincoln through the Concierge so much and uttered the dreaded lemon law words that they initiated the buyback offer on mine. How many days has your truck been out of service. Certainly if more than 30 for the same issues, you likely qualify under your state's Lemon Law.
I’m probably 15-20 days in with this transmission issue, not sure about the seat. I can look at my records and see. Mine is a 2018 so lemon law is long since passed in my state.m, it’s first year or 12k miles.
-
1
-
-
1 hour ago, twintornados said:
What current issues that will cause you to take a "massive hit"??
They are the subject of this entire post.
1. passenger seat has been disabled by the dealer disabled because it moves on its own and they have no solution after multiple visits to service department. Issue ongoing for months now.
2. Any 4x4 mode vehicle skips or misses under any throttle input. In gears 2,3,4 under load issue extremely pronounced. Driving experience in excite mode exhibits this behavior so much so it is just infuriating to drive.
Now answer this question honestly: if you test drove this vehicle would these issue be a cause for concern thus causing you to either a) run, not walk, away from this deal b) make offer far below asking price using these issues as a negotiating tool c) be willing to pay fair market value regardless of these issues.
If you answered ‘a’ or ‘b’ I would consider these to constitute a massive hit.
Vehicle is a 2018 with 56k miles. Car fax will show cam phasers replaced, TSB 21-2357 transmission repair, both wheel bearings etc etc etc. There is no chance of me not taking a hit on this thing and less chance of me taking it deep into the odometer. I gotta dump it before the extended warranty wears off or I develop a crack addiction leading to extremely poor decisions and keeping the thing past the warranty.
-
On 2/4/2022 at 5:56 PM, Captain K said:
Man, sorry to hear all the issues you are having. I bought a 2019 Navigator Black Label with 35,000 miles 14 months ago. I put 21,000 miles on since. It has been in the shop 6 times and is currently in again.
1. Seal in the rear transaxle was leaking.
2. Car would start sounding alarm randomly while parked, no one near the car. They found some problem with the HD Towing package aftermarket put on at the dealer when it was new.
3. Got a recall notice for noisy (and it was very noisy) cam phasers on cold start ups. They had to reprogram it. I got it back and it was just as noisy.
4. I called the dealer about the noise and they said Lincoln had another recall to reprogram it back to the original settings. So they had it for another couple days.
5. The noise was worse. This apparently triggered another recall to replace the cam phasers. This is a big job and took a couple weeks to get my Navigator back. When they brought it back with cam phasers replaced, it still had the cold start noise. The dealer advisor said it's probably the turbo waste gates rattling. I looked that up and there are many videos and forums discussing this exact problem with the EcoBoost engines. Dealer then sent me a notice from Ford saying these noises are normal. This doesn't match most of the videos I have watched with the gate arm rattling due to slop in the connections. The dealer can't do anything as Lincoln won't cover it under warranty. Many video show the damage that can happen and that might result in turbo failures down the road. Not very comforting news.
6.1 I got the vehicle back and drove it and noticed the noise was still there on cold start. But also, there was a burning oil smell after the engine was warmed up. I called the dealership right away and they said that's a normal smell that will go away when the gaskets and warmed in. Ok, I can buy that. I went out of town for work and left the car sit for 14 days. Came back and the battery was dead. I called roadside assistance and got a jump. Then I took the car back to the Lincoln dealer and the battery, replaced in December 2020, was bad and not covered by warranty because the battery was not bought by me, it was bought by the dealer. The burning smell was stronger than ever. Then...
6.2 I asked the service advisor to check the smell, and low and behold, the valve covers were leaking oil. So now I'm driving a loaner for the 6th time in 14 months and 21,000 miles. they have to take apart the top of the engine to redo the valve gaskets.
My confidence in Lincoln and Ford Motor Company is shaken to the core.
This is my 4th Lincoln. Over the years I have had 4 Mercuries, 6 Fords, a few GM's, 3 Hondas and 3 Acuras. I have owned a total of 26 cars and have never experienced anything close to the problems I have on this vehicle. May plan to to sell it.
Sorry I have no answers for you but I thought I would commiserate with a fellow unhappy Lincoln customer.
Good luck with yours!
Wow, your story is so similar to mine. Mine had cam phasers as well at 36k. I’m just glad we bought the extended warranty. I’m ready to sell but I can’t with the current issues or I’ll take a massive hit on value. This is probably my last Ford and I’ve had several. Honestly, I’m a little gi shy on anything turbo at this point so the updated LX seems risky and that platform has been one of the strongest most reliable for pretty much forever. I just hope they can figure these issues out and it will at least be enjoyable to drive unlike now.
-
On 2/10/2022 at 7:29 PM, BlueBlackLabel said:
My 2019 Black Label passenger seat does the same thing - Lincoln is buying it back after trying everything to repair. My seat does it whether anyone is in the seat or not.
How were you able to do a buy back on a couple year old vehicle? The joy of owning this thing has pretty much gone, I just noticed a interior lighting failure the other day. Ugh.
-
Here are my 2 issues:
2018 Navigator Reserve 55k miles. Had since new.
1. 21 way adjustable seat, passenger side. Seat randomly moves backwards until lockout and motor begins clicking, Impossible to move forward until clicking stops. It may happen 20 times in a 30 min car ride then not happen again for a couple days. Only happens when someone is in the seat. Switch was replaced, no changes. Seat is currently disabled to leave room for backseat occupant until I take it back in for the 3rd time to address this situation. This has been going on since September.
2. Vehicle acts like it has an ignition miss or transmission slipping or rear end issue when in 4x4 or excite modes. Under acceleration or any load (towing) it seems to skip, it feels like a miss in the ignition or something slipping in the rear end. I drove the tech around for him to experience it, he says it never did this in his test drives yet it literally does it 100% of the time with any acceleration from a dead stop… he said it’s obvious to him now. It’s been in 2 times for this and it’s still not resolved. First time they replaced one coil and one spark plug (not sure why just one), no luck. Second time they did TSB 21-2357. They drive the vehicle back to my house and say it’s fixed, yet I jump in and drive and it’s still doing the same thing. Idk if the tech is test driving it or not but I feel like I’m being gas lit. The last attempt was a 10 day stay at dealership. This is a smaller dealership and they don’t have any Navigators for loaners, which is a royal PITA and cost me a camping trip this particular repair attempt.
We are at our wits end with these two issues (there have been more before this but these have pushed us over the edge) and are not sure how to move forward. We bought this vehicle new and had plans to buy my wife an Aviator but scrapped that and went to Toyota instead. I’d get out of this one now but can’t because of these issues.
The problem with going to a different dealer is we are out of range for the valet service thing. We paid extra for this service through the duration of the extended warranty/service plan because I’m a stay at home dad and don’t have the luxury or desire to sit around the dealership waiting on repairs.
Any advice on how to move forward would be greatly appreciated as I’m about to go scorched earth on Monday. I’ve waited an entire week before calling them back to inform them this last 10 day visit resolved nothing, I thought I’d calmed down but I drove the car yesterday, this was the first time I’d left the house since getting over flipping omicron and I was instantly annoyed when pulling out of my neighborhood with this slipping missing whatever transmission issue.
-
It’s hard for me to hear on the video you uploaded but I have had a exhaust rattle In my 2018 Reserve. My particular rattle was the exhaust making against the heat shield by the spare tire. Can you kick the tail pipe and cause a similar noise to happen?
-
15 hours ago, probowler said:
I'm telling you guys, people want V8s. First gen raptors are HOT for that very reason. I just read an article a week back saying how it's quickly becoming a collectors vehicle.
I think the ‘V8 or nothing/no replacement for displacement’ crowd is segregated by age, mostly. They came up when forced induction was both gimmick and a way to get around the new emission requirements and they came with issues and early engine failures. Sure, I miss my V8 exhaust note but that’s literally the only thing my 3.5EB is lacking.
-
2
-
-
The fan speed knob is the largest knob in the vehicle and easily found dead center of the console, how is this hard to manipulate without braking your eyes off the road?
Sync is useless for me except for cha going to Bluetooth audio. I use that button to activate Siri more than to activate sync.
-
1
-
-
3 hours ago, T-dubz said:
i haven’t really paid much attention to the defender, but I watched this video yesterday and came away impressed (besides the weird square thing on its side). I really liked the interior. The exposed screws in the door panels and center console are a cool touch. Doug says most of the interior feels like it’s made out of rubber instead of plastics, and there’s no carpet anywhere. There’s also a grab handle going across the dash. I hope the bronco has a similar interior.
Personally, I am just as excited about the Defender as I am the Bronco. We are considering both to be our dedicated 4x4 to pull our Conqueror UEV490. Off road prowess is a major part of the decision but we also want on road ride quality and refinement. Reliability may be the deciding factor, since we won’t be buying for a couple years we’ll be watching both closely.
-
T steel wheels serve two purposes to me:
1. The nostalgia factor, some may buy for that reason.
2. The buyer will be replacing them immediately after purchase.
I think the steel wheels should be an option on every trim.
-
1
-
-
I wanna know how they snuck 3 Broncos into the back woods of Georgia. The off road communities here are so prolific and fanatic that it must have been some CIA level secret spy type stuff to keep the prying eyes and cameras away.
-
16 hours ago, jniffen said:
My first car was a 1970 Mercury Cougar. I could drive 4 hours in that car, get out and the knee just a little stiff.
Of course it may have helped I was 16-18 at the time
I’m 43 now and just learning what the saying “youth is wasted on the young” truly means.
-
1
-
-
On 5/10/2020 at 4:11 PM, Black Label said:
What ceramic product do y'all use?
Mine got the Gtechniq crystal serum ultra. I did paint correction and the ceramic along with tint and some wrap around the running boards, door sills and front and rear lower bumper areas all for $3k. He coated everything including the wheels. It makes washing the vehicle a breeze. I would not want to clean those turbine wheels without it haha
-
2
-
-
On 5/2/2020 at 5:00 PM, 02MustangGT said:
This vehicle shines on road trips. I can’t believe how comfortable it still can be after 5 hours straight. Enjoy!
-
-
Could it be your water source? I wash my own from time to time and haven’t had this issue at all, I just dry with a Chemical Guys drying towel. The only time I specifically do the windows is when I need to clean the inside... there is some video floating around that has a good process, it involves a magic eraser but I only use it on the windshield as my other glass has tint.
-
22 hours ago, Black Label said:
It's funny. I stepped up to Black Label ownership and get some oil changes and preventative maintenance included. But, I'm now learning more than I ever have about cars and want to do as much of my work as possible. I guess I'm feeling a bit "Tool Time" and want the tools to go along with that!
This is the exact opposite situation I’ve found myself in. I’ve done all the work on all my cars, and lots of work on other people’s cars both for favors and for a living, and since getting our Navigator I’ve yet to turn a single wrench on it. I installed the radar detector and ran a line for a Anderson plug for our overland trailer but that’s it. I don’t think I opened the hood in the first year of ownership. We got the maintenance plan and they can come get it until it’s 8 or 9 years old.
Good for you for wanting to learn, it’s a greet skill to have and a fun hobby.
-
1
-
-
I think it looks sharp, the black letters look the best. This is coming from a guy who usually removes all the badging and I’m still on the fence on removing my deck lid letters.
-
1
-
-
2 ongoing issues with my 2018 Navigator, when is it time to find another dealership?
in Lincoln Motor Company Discussion
Posted
I called my regular service manager today, he never received a voicemail I left a month ago, he told me their voicemail doesn’t work… nice.
I told him I still had my 4x4 issue and that I had the hose blow off because the clamp wasn’t installed properly. He said he wasn’t surprised because of the tech that had worked on my vehicle. He offered to schedule a service but said it would be a while because his lead tech quit because he was over worked. I told him I’d get back to him…. Ugh.