boredinbirmingham

I called my regular service manager today, he never received a voicemail I left a month ago, he told me their voicemail doesn’t work… nice. I told him I still had my 4x4 issue and that I had the hose blow off because the clamp wasn’t installed properly. He said he wasn’t surprised because of the tech that had worked on my vehicle. He offered to schedule a service but said it would be a while because his lead tech quit because he was over worked. I told him I’d get back to him…. Ugh.

I’ve looked into the closest (over an hour away) Black Label Dealer and their sales reviews are all 5 stars but all their complaints are regarding their service department.

Today we had an issue with a cooling hose that came off while returning home from a camping trip. The hose clamp was still on the hose, just not over the fitting, this could only happen from a tech removing the hose and putting it back and not putting the clamp back to where it should be. It was a side of the road fix but one that may have pushed me to finally ditch this vehicle. My faith in my dealership service team was wavering but now it’s pretty much shot. How should I approach this with my service manager? It’s likely from the cam phaser repair a few months ago, I’m shocked the hose didn’t come off before this but it immediately proceeded a long slow climb up a hilly dirt road with my camper in tow, I’m assuming the cooling system was working overtime and the pressure finally popped that hose off the fitting. Thankfully, I was able to spot the issue and had enough water on board to get us up and running. I’m not even mad anymore, just tired of the roller coaster. The car did briefly overheat.

I have not but I will now.

This is a good idea. I’m no longer in Birmingham but I just checked their website and there is one a little over an hour away. It’s too far for the pick up and delivery service but as long as I get a loaner I think this may be my next move. thanks for the tip!

I think your confused. The vehicle currently has both these issues after multiple attempts by Lincoln to resolve. Still going with ‘c’?

I’m probably 15-20 days in with this transmission issue, not sure about the seat. I can look at my records and see. Mine is a 2018 so lemon law is long since passed in my state.m, it’s first year or 12k miles.

They are the subject of this entire post. 1. passenger seat has been disabled by the dealer disabled because it moves on its own and they have no solution after multiple visits to service department. Issue ongoing for months now. 2. Any 4x4 mode vehicle skips or misses under any throttle input. In gears 2,3,4 under load issue extremely pronounced. Driving experience in excite mode exhibits this behavior so much so it is just infuriating to drive. Now answer this question honestly: if you test drove this vehicle would these issue be a cause for concern thus causing you to either a) run, not walk, away from this deal b) make offer far below asking price using these issues as a negotiating tool c) be willing to pay fair market value regardless of these issues. If you answered ‘a’ or ‘b’ I would consider these to constitute a massive hit. Vehicle is a 2018 with 56k miles. Car fax will show cam phasers replaced, TSB 21-2357 transmission repair, both wheel bearings etc etc etc. There is no chance of me not taking a hit on this thing and less chance of me taking it deep into the odometer. I gotta dump it before the extended warranty wears off or I develop a crack addiction leading to extremely poor decisions and keeping the thing past the warranty.

Wow, your story is so similar to mine. Mine had cam phasers as well at 36k. I’m just glad we bought the extended warranty. I’m ready to sell but I can’t with the current issues or I’ll take a massive hit on value. This is probably my last Ford and I’ve had several. Honestly, I’m a little gi shy on anything turbo at this point so the updated LX seems risky and that platform has been one of the strongest most reliable for pretty much forever. I just hope they can figure these issues out and it will at least be enjoyable to drive unlike now.

How were you able to do a buy back on a couple year old vehicle? The joy of owning this thing has pretty much gone, I just noticed a interior lighting failure the other day. Ugh.

Here are my 2 issues: 2018 Navigator Reserve 55k miles. Had since new. 1. 21 way adjustable seat, passenger side. Seat randomly moves backwards until lockout and motor begins clicking, Impossible to move forward until clicking stops. It may happen 20 times in a 30 min car ride then not happen again for a couple days. Only happens when someone is in the seat. Switch was replaced, no changes. Seat is currently disabled to leave room for backseat occupant until I take it back in for the 3rd time to address this situation. This has been going on since September. 2. Vehicle acts like it has an ignition miss or transmission slipping or rear end issue when in 4x4 or excite modes. Under acceleration or any load (towing) it seems to skip, it feels like a miss in the ignition or something slipping in the rear end. I drove the tech around for him to experience it, he says it never did this in his test drives yet it literally does it 100% of the time with any acceleration from a dead stop… he said it’s obvious to him now. It’s been in 2 times for this and it’s still not resolved. First time they replaced one coil and one spark plug (not sure why just one), no luck. Second time they did TSB 21-2357. They drive the vehicle back to my house and say it’s fixed, yet I jump in and drive and it’s still doing the same thing. Idk if the tech is test driving it or not but I feel like I’m being gas lit. The last attempt was a 10 day stay at dealership. This is a smaller dealership and they don’t have any Navigators for loaners, which is a royal PITA and cost me a camping trip this particular repair attempt. We are at our wits end with these two issues (there have been more before this but these have pushed us over the edge) and are not sure how to move forward. We bought this vehicle new and had plans to buy my wife an Aviator but scrapped that and went to Toyota instead. I’d get out of this one now but can’t because of these issues. The problem with going to a different dealer is we are out of range for the valet service thing. We paid extra for this service through the duration of the extended warranty/service plan because I’m a stay at home dad and don’t have the luxury or desire to sit around the dealership waiting on repairs. Any advice on how to move forward would be greatly appreciated as I’m about to go scorched earth on Monday. I’ve waited an entire week before calling them back to inform them this last 10 day visit resolved nothing, I thought I’d calmed down but I drove the car yesterday, this was the first time I’d left the house since getting over flipping omicron and I was instantly annoyed when pulling out of my neighborhood with this slipping missing whatever transmission issue.

It’s hard for me to hear on the video you uploaded but I have had a exhaust rattle In my 2018 Reserve. My particular rattle was the exhaust making against the heat shield by the spare tire. Can you kick the tail pipe and cause a similar noise to happen?

I think the ‘V8 or nothing/no replacement for displacement’ crowd is segregated by age, mostly. They came up when forced induction was both gimmick and a way to get around the new emission requirements and they came with issues and early engine failures. Sure, I miss my V8 exhaust note but that’s literally the only thing my 3.5EB is lacking.

The fan speed knob is the largest knob in the vehicle and easily found dead center of the console, how is this hard to manipulate without braking your eyes off the road? Sync is useless for me except for cha going to Bluetooth audio. I use that button to activate Siri more than to activate sync.

Personally, I am just as excited about the Defender as I am the Bronco. We are considering both to be our dedicated 4x4 to pull our Conqueror UEV490. Off road prowess is a major part of the decision but we also want on road ride quality and refinement. Reliability may be the deciding factor, since we won’t be buying for a couple years we’ll be watching both closely.