AnotherCanuck

Any reason to purchase the ESP from a Canadian dealer? It was my understanding that they are valid across North America, and an ESP purchased in the US will be honoured in Canada.

She's home! Big thanks again to everyone who helped. I really wish things had gone smoother, but oh well... it's done and I finally have my car Hopefully it treats me well and my relationship with Ford is positive going forward.

Haha, no I didn't chase it down, but it was the one on the carrier and the one you were tracking for me! I still can't believe I actually drove past it on the truck... what are the odds lol Out of curiosity, does the visibility report still show it at the rail yard or is the status updated now?

She's mine! PDI still needs to be done, picking her up this weekend

It's definitely possible it's a different one, but there's only a handful of these orange ones in the area and it's heading in the right direction haha. Thanks for checking again! I wish my camera was good enough to see the VIN on the window sticker.

You know how I said Agincourt was very close by? I stopped next to this at a red light on my way in to work this morning... I think I'll head to the dealer!

Much appreciated, thanks!

Ya, it was TBD in Mexico the whole time. Once it finally shipped it moved pretty quickly. When mine reached Agincourt, it was at the dealer 11 days later. This one has been sitting for 10 days, so I mean it could still be any day I guess. If you could check it occasionally over the next couple of days, I would actually really appreciate that!

Ya, no kidding, my original order was TBD for two months! lol

A different one Thanks for checking. Agincourt is *very* close by, but the "TBD" is not reassuring.

Just sent you a message, thanks!

Yup, there's many in stock across the province now. I'm already looking into one that is on order at another dealership. Unfortunately I don't have the requisite 15 posts to make a request in the Order Tracking forum. Would anyone be able to assist in getting the vehicle status if I provide a VIN?

I understand the confusion, but it all comes down to not wanting to support bad business. The dealer mistreated me during most of the ordeal and I could not provide them with the sale and the business. Despite many, many requests for information; to this day they have yet to provide information on the cause of the delay. It's very possible they didn't know, but they also weren't pushing Ford for information. Throughout the entire delay, I was promised compensation. ("We'll make it right", etc. etc.) Towards the end of the fiasco, I was told multiple times that the manager was "working with Ford" on a compensation package for me. After my car arrived, I was lied to and told "we can't tell you what compensation we're going to offer until you sign for the car" (big red flag) I declined the above, and said I would not sign until I knew what I was being offered. The manager then calls me and lies again, saying "We can't work out a compensation package with you because you're not a customer in Ford's system yet" After again declining to sign anything until I know what I was being offered, suddenly the manager is able to just "mark the car as sold in the system" so he can start negotiations with Ford (all BS, and what about the negotiations that were supposedly happening weeks ago?) While waiting to hear back, I find out that the front licence plate bracket had been drilled and installed on the vehicle (after multiple confirmed requests that it would NOT be installed). About a week goes by and they finally get back to me with a 2yr/40,000KM FMPP, which I declined (they also lied and said this package was worth "a couple thousand dollars") They refused to offer anything more, and blamed Ford saying that's all they would offer. So yes, the delay is one thing - but being treated like a child and being repeatedly lied to, I don't support business like that. This car was important to me, but it's not worth letting myself get walked over and treated like a fool. There's plenty of FiSTs out there; I'll find one at a dealership that treats me well. Edit: I should add, all of this is for a vehicle that in all likelihood had been damaged at the plant (or in the storms) and was repaired. Nobody at Ford or the dealership would say otherwise, so that devalued the car quite a bit to me. Through my own research, I found out that other FiSTs that were assembled at the same time as mine DID make it to other dealerships on time (early September). Mine was left behind for "unknown" reasons.

Just to provide an update, I have backed out of the sale. The car finally arrived at the dealership two weeks ago (6 months after placing the order). After having been promised compensation for the delay, and after a lot of foot dragging (it took over a week after my car arrived for them to finally call me with an offer), I was only offered a 2yr service plan. 6 months for delivery, 3 months of unknown delays... and I was essentially offered two free oil changes and a cabin air filter. The dealer refused to offer anything more and they put the onus on Ford, saying their hands were tied. So I cancelled and got my deposit back. Back on the market for a FiST. I don't think I'll be factory ordering anything in the future.

Alright, finally got an update from the dealer yesterday, it looks like it's in transit But when I track the railcar with CSXT, the status is "Empty" and "Released by the Customer" in Mira Loma, CA on September 8th. Uhg...

Thanks for the replies, I'll confirm with the dealership that they're in contact with the Zone Manager. Out of curiosity, how many Zone Managers are there? Is this someone a customer could contact themselves? I was promised a call back last night and never received it. Never heard from them today either. If there's no further updates on my current order, then I'll suggest a new order at Priority 1. That's assuming I can ever get a hold of anyone... The 2018 will be the last run for the Fiesta ST in North America.

Yeah, here's the VIN: 3FADP4GX9HM154759 I would love to track the order on Ford COTUS, but it doesn't seem to recognize Canadian orders. Ford ETIS had my VIN up until recently, now it's not showing any information anymore.

Thanks for the reply. My dealer supposedly contacted their zone rep (and I think the Field Operations Manager, or something to that effect?) three weeks ago, and I'm still not getting any useful updates. That's why I'm trying to go over their heads at this point.

Long time reader, first time poster. I'm looking for some help with my delayed order for a Fiesta ST. I'm hoping someone here could provide some insight or even has a contact at Ford that would be able to assist. I placed an order for a Fiesta ST on May 30th this year, and it's been delayed over, and over, and over again. Here's the latest copy of the Vehicle Visibility Report from the dealer, from October 20th: It finished assembly on August 24th, and subsequently returned to the factory and "re-released" five times since then. The original ETA was the end of August, now it's "TBD". I'm not entirely fussed over the delay, but the problem is I've reached out to both my dealership and Ford Canada, and nobody has been able to explain the delay to me. I've had a case open with a Customer Service Manager at Ford for three weeks now, and all she does is call the dealership and look up my VIN on "Internal Ford Tools". She called me again today with no update and suggested I keep in contact with my dealership... ...The same dealership that also isn't providing me any information beyond the Vehicle Visibility Report. I've asked for my case to be escalated but she kept insisting she, the Customer Service Manager, is as high as it can be escalated. Nobody will pick up the phone to call someone to figure anything out, and they won't provide me contact information to do it myself. If anyone could let me know if there's another way to escalate this with Ford, that would be greatly appreciated. My concern right now is the vehicle was damaged at the plant and is being repaired. This seems especially likely given the severe storms, flooding, and earthquakes that have occurred in Mexico over the past two months. Thanks