Accer123

Yes. the loud rattles from a cold start is a very well known problem for this engine. camshaft and cam phasers are most likely the problems, you must have the dealer take another look since it is a serious mechanical issue. You also need to tell them about the hard shifting, which might also be the transmission. Google search and you'll see that some people already had tranny problems and replaced.

a small standalone dealer. You might have misunderstood, not blaming anyone. We all have expectations on many level, I'm just stating my expectations and my personal experience so far. The regional rep that was assigned to my case is very nice. hopefully, corporate is able to get this straighten out for us, we'll see.

We just got our Navigator back from the dealership, a total of 4 weeks there. My experience has been extremely frustrating with the dealership. Very hard to communicate with them, had to get corporate involved and was assigned to a very pleasant rep, the rep's even had a hard time communicating with the dealer. Spoke to service director, and he promised to have a body shop that is certified to work on Lincoln fixes the gouge/dent that some idiot there caused. I track the car daily via Lincoln Way app and saw that they dropped the car off at some random no names to do the body work. I can see where they did bondo and the blending is horrible. To keep it short, for engine noise they replaced the camshaft and sprockets, its still too new for me to see if the loud noises still exist. They found no exhaust leak even though i told them where is the leak and show the SA a video of the leak. No resolution for the mirrors yet. Now my other screen for the entertainment is not working, was working fine before dropping it off 4 weeks ago. They're going to replace both instead just one, just have to wait because of backed order. I truly expected alot better from Lincoln, since there are very few dealers in my area, I dont have much options. I've owned numerous cars from many manufacturers and i can tell you that Lincoln is far behind on the their service level wise compary to others luxury brand. Tell your dealership to look into your navigator to check for any codes and diagnose to see if the noises are related to camshaft/cam phasers.

We just got our navigator back this afternoon. Must say I'm very disappointed. Car was delivered back to us with a big dent to the rear bumper and super dirty, no complementary wash. immediately contact the dealership and now they gonna have to look at their camera to compare pictures. Our SA was nice about it over the phone and promise to take care of it if found to happen while in service, which Im 110% sure it happen there. Now to main reasons why we had it serviced in the first place, well after a few hours of having it back, all the problems still exist. Exhaust still leaking, can see the pipe spouted out liquid right at the joint, only can see it before it heated up. the mirror still glitching, happen just now. engine still rattles same as before. Rear screen entertainment is backorder. This was 1 1/2 week at the dealership. Didnt get the repair order yet, suppose to get it via email tomorrow, would be very interesting to see what was done to the car.

LynnAnn, our 18' navigator has been at the dealership for over a week now, they're still diagnosing the loud engine noise. My navigator sounds like an F250 diesel engine on some cold start, not exactly sure why. They are also working on Glitchy mirrors, Exhaust leaks and rear entertainment screen needed replacement. Do a quick Google search and go to the Raptors forum, there's a big and ongoing thread that many owners of the Raptors are having their cam phasers replaced because of loud noise from cold start, I've scan through it, seems to have alot of good and informative stuff.