MFord
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Posts posted by MFord
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23 minutes ago, ice-capades said:
Just to clarify, it's not a matter of scheduling. Once the vehicle arrives at the final rail ramp destination, it's transferred to the auto transport firm contracted by Ford. The transport company determines which vehicles get dispatched and loaded for delivery by car carrier to the dealerships. There are a number of factors involved including driver and equipment availability, vehicle mix that can be loaded, etc. In general, vehicles are dispatched on a first in, first out basis but subject to the factors noted. Ford has no input in which vehicles are dispatched or when, unless a vehicle is at the ramp but under a "Plant Hold".
thanks for clarifying makes much more sense. Really appreciate it.
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28 minutes ago, akirby said:
The dealer doesn’t handle that it’s all done by Ford contractors. May take a few days or may take a month. It all depends on the logistics at that particular location.18 minutes ago, ice-capades said:Vehicle transport is a contract matter directly between Ford and the various vehicle transport companies. Contracts are renegotiated when they come up for renewal and may result in vehicles being sent to different, final destination rail ramps and delivered by car carriers by different firms. Dealers have no control or input on vehicle transportation.
awesome, thank you both. So it’s scheduled at a much higher level and sounds pre planned once arrived if on schedule.
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Truck finally arrived in town at the local depot.
does the dealer generally schedule an auto transport to go pick it up? I would imagine there would be other vehicles arriving or to other dealerships to when the auto transport gets dispatched. Curious to how long the dealer would let it sit at the depot before picked up. Excited!
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1 hour ago, cyberdman said:
Your ETA came and went because you vehicle has not moved from its spot for some reason.
In Transit - Received Ramp 8P, Shelbyville Mc, KY Mar-25-2022, 06:46 ET.
thanks for the update, much appreciated.
I’m just a small fish in the vast of orders, but is this something I should bring up to the dealer or it’ll sort itself out with the strain on logistics? Weird I did not even get a new ETA yet. -
Coming up on a month sitting at the rail. Pretty much out of luck eh? I’d imagine nothing Ford marketing can do for me either. Just shows “in transit-received, shelbeville etc…” my arrival window has passed already too.
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Good morning,
Thank you for the last update. If I can get a status update please this week? My estimated delivery windows has come and gone. Wondering what it will show now.
Thank you!VIN: 1FT8W3BT6NED90901
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Just need Norfolk to send my truck. Last day of my window and nothing yet. Still shows an ETA of my last window date. Womp womp…
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Hoping to get some movement this week. Sitting for 22 days so far at the railyard. So close yet so far to getting the truck.
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On 4/12/2022 at 3:20 PM, NH_Bulldog said:According to Ford, the affected Super Duty’s were built between December 2, 2020, and February 15, 2022.
nice. Hopefully smooth towing once the truck arrives then.
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In the same boat with shipping, unless mine hasn’t been updated on the Ford side… we shall see. Wanting to lock in rates now, but such a toss up if it’ll be here within 30-60 days.
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Seems like there is definitely a shipping delay going on. Good/bad? Pumping out more trucks and now the shipping has caught up. Who knows.
My estimated time frame is this week and I don’t believe it’s moved since it got to the railyard. I’m already anticipating a shipping delay email. Interesting enough, other trucks have been built after, shipped and received. I’d guess region based. Any thoughts or anyone have knowledge of tbe ship process?
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Hello,
thank you for the last update. Third times a charm, but I feel as I’ll be getting my delayed shipping email this upcoming week. Is it common for these trackers (not the Ford online tracker, but the actual vehicle tracker) to be wonky and truck still show up?
2022 F350 Lariat Ultimate, Iconic Silver
Order Code: 9398
VIN: 1FT8W3BT6NED90901
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15 hours ago, ice-capades said:
The price protection for "in bound" units is a new program for orders ordered for stock, produced and in transit but does not apply. A vehicle ordered as a retail order is covered under the longstanding price protection for retail orders. The sales manager is giving you BS having never seen a price protection policy. Vehicles do NOT get reinvoiced. The Dealer files the price protection claim and can select Ford to send the price adjustment check directly to you.
i saw, he gave me a copy stating this was it. I told him this is for STOCK units and my order is RETAIL. He stated it is the same thing and that he also asked this question, but the inventory manager stated it qualifies.
thats the thing, he claims as a sales manager he has no idea what this price protection is and does not know the process. I gave him a week to see a status and still no answer and provided me this in bound stock printed notice from April 4. I came into the dealer April 1, and he stated this was the process, but “was still waiting for answers”. He stated he reached out to fmcdealer and no reply. Not sure of the internal process so i can’t really tell him any of that stuff. Just told him my order is retail and not a stock unit. I don’t think he’s too pleased i am an informed customer. He also did not know what a DORA was. Again, maybe this new retail process being new, but i thought it was a little surprising that my salesman knew what it was but not the sales manager.
Hard to believe. I don’t know the exact process where I can tell him to go file the price protection but getting the run around for sure. Glad I came in earlier than when my truck arrives to get it squared away. If it was x plan and price didn’t go up, this would be such a smooth transaction.
they even tried to charge me $499 for doc fees instead of $100 for x plan, sales guy said “oh yeah…”.
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Good morning, if I am able to get a status update when you get a chance?
If it still shows the same status as it has the last two weeks, does that mean it has “left” shelbeyville due to the “in transit” status or currently sitting at the yard waiting to leave based on your experience with tracking?
Not sure if it hasn’t updated because it is in enroute to it’s next destination scan or hasn’t left yet since it hasn’t been assigned a rail car number.
Thank you again for your time.
2022 F350 Lariat Ultimate, Iconic Silver
Order Code: 9398
VIN: 1FT8W3BT6NED90901
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In case anyone has issues with price protection, my dealer is giving me the run around with a refunded check. They are trying to process it under the “In bound stock units and registration through smart vincent”
stating my “retail” order from September falls under it. I stated to them it is a retail order but he said he spoke with the inventory manager and was told otherwise. Been a week and getting the run around. Ive given the benefit of the doubt to the dealer but unfortunately I had to call ford marketing to reach out to a ford rep for some resolution.
sales manager of several years (ive given him benefit of the doubt) stated he has never seen price protection and my vehicle will get “reinvoiced” and ill get a check 30-45 days. we’ll see where this goes. I thought it would be a smooth x plan transaction too. Womp.
edit. I write this in hopes to provide solutions and steps for others who may face this in the future. Great insight on these boards from moderators to employees where we can be an informed customer for our purchases, regardless of vehicle.
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2 hours ago, Monoman said:
Yes there can be delays in just about every step of the process. in case you haven't heard
- Ford is having issues with supplies (not just chips) and labor.
- Ford's suppliers are having issues with supplies and labor.
- Ford's partners (i.e. GFX) are having issues with supplies and labor.
- Ford's shipping contractors (Rail and truck) are having issues with supplies and labor.
All of this has a compounding effect and makes it very difficult for Ford (and the other car makers) to schedule production and deliveries with reasonable accuracy.
Is it Ford's fault? Not completely.... probably not mostly. Is there any easy fix? Nope and the "Pick only two" rule still applies. Fast, Cheap, Good - Pick two. We all want our trucks to get here fast, we do not want to sacrifice quality, and we do not want the price to go up. We have a problem that will probably going to take time and/or money to solve. For now, I'm ok with waiting longer for my truck.
Oh I definitely know about the delays. Going on month 7. I was just curious if something specific is going on with shipping. Talked to a few others who also stated there truck has been in no mans land after getting a shipped notification. I feel for the people who have ordered before me! -
1 hour ago, Mbrooks44 said:
I think it’s time to sit down and relax. I for one ordered in June. It was just built and hasn’t left the factory for over a week due to a train delay. If you let the dealer run you around, it’ll happen. Stand up and demand the sales manager or go to the dealer to speak with them.
is there a train delay or some type of delay going on at the factory?mine shows “in transit-received-ramp shelbeyville, KY” not sure if thats still at the plant yard or elsewhere. Been like that for over a week so far. So either it’s on the move or still stationary? No rail car #, sticker shows convoy.
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Going to try to hit the 1k as well. Any other things to change aside oil before towing during “break in”.
i wondered if the computer is able to show hooked up before 1k miles and dealer is able to see that in the computer to void a warranty, etc..
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On 4/2/2022 at 4:06 PM, akirby said:
Dealers who allow a customer to order without giving them a firm price are just as bad as the ones who do huge ADMs. Especially with Maverick and Bronco sports which have a lot of first time buyers. Ford should require the dealer to document the selling price as part of COVP. If they want to charge ADM and the customer agrees, fine. But no surprises.
that’s actually a great idea and be able to document it in the notes of if using x plan, price protection (as some dealers are not doing it) and other incentives during the order discussed about. -
Good morning,
tha k you for the continuous updates. If I may be able to get an update this week please? Hoping to get a rail car number this time if it’s left. Fingers crossed!
2022 F350 Lariat Ultimate, Iconic Silver
Order Code: 9398
VIN: 1FT8W3BT6NED90901
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2 hours ago, sajohnson said:
There are a lot of guys here who know way more than I do about this, but:
1) Ford's Price Protection states (paraphrasing) that 'orders submitted before the price increase will NOT be re-invoiced.' In other words, the price you agreed upon remains the same. The new, higher MSRP applies going *forward* -- it is not retroactive.2) There should be no reason for the dealer to get your vehicle re-invoiced -- that implies that the price would increase.
3) The fact that they are saying "they have not seen the documents for price protection" is a big red flag IMO. How could they have not seen them?
4) Unless price protection does not apply to the vehicle you ordered, it should NOT be reinvoiced and you should pay what you agreed to pay.
Hopefully someone more knowledgeable will chime in.
they just may not encounter it too much but I was speaking with a 7 year senior sales manager. Ill give him benefit of the doubt, but would like to provide him insight on the right track to help him for future sales and obviously my own sale.
yeah, it got invoiced this month. Maybe due to truck being built/sticker, etc…
i ordered in september so thought I would be locked in from the two increases. Currently up $2295 from original. I also dont know what original x plan was from my DORA sheet as they never provided one. Today was the first day I saw my x plan price.
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@ice-capades Is there an exact process to properly apply the price protection in house with the dealer? Like what do they need to do?
reason i ask is they stated they have not seen the documents for price protection but will “try” to get the vehicle reinvoiced. It was invoiced in march, with the updated price. I ordered in September before two price increases, brought both forms to the dealer to show price protection. The sales manager stated he would try to get it reinvoiced. Is that the correct channel to get price protection?
thank you for the clarification on this price protection.
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44 minutes ago, NH_Bulldog said:
My truck was built last week on the 22nd and they must have identified and fixed the issue at the time it was built since I ran my VIN and it says I am all clear. Looks like they just need to reprogram the controller module so it "should" be a simple fix for those with the recall.
How can we verify if its fixed/updated. Just ran my VIN and maybe they did it at factory, but recall came out yesterday or i think couple days ago and my truck had already been built/shipped. My vin did not show the recall was needed. -
Nice, saw also they have a TSB for it. Not sure if that's the actual fix related to this recall.
Once I receive my truck in a couple weeks, I’m going to have my dealer go do this and any other updates/recalls.
2022 Super Duty Orders & Discussion
in F-Series SuperDuty Forum
Posted · Edited by MFord
Just called and my delivery has updated. Could be within the next 3 days.
got even better news, i apparently have two pco’s. How do i go about checking them and rules to use? The ford marketing only had the numbers. He couldn’t tell me how much or what it was for etc… anyone able to help guide or check into that?
i’m hesitant to ask my dealer as i have been fighting price protection for a month and they have been giving me wrong info etc… so i dont think theyll want to honor my pco if they dont have to. It’s been a horrible experience.