I went into dealer and showed them 9 window stickers built just before mine, same day, and week after that all had FX4/3.55 SRW diesel. They blamed restrictions. I asked how can another truck be build same day as mine and have the 3.55, they said maybe 3.55 wasn't available the exact moment mine was built, but earlier or later in the day they had the 3.55 for those other trucks built at that moment... WTF!!!! I asked if they can talk to Zone manager, or if I can call a 800 number, they said it's too late nothing can change it. They offered Xplan again for 2024...
So I call Ford Customer service, they give me a claim #, then they called my dealer to make them file a misbuild... I haven't talked to the dealer since Ford had them file a misbuild... Customer service was confused why my dealer didn't file a misbuild the moment we found out the window sticker didn't match the DORA
@ice-capades @akirby
my question is.....
If this misbuild claim goes through, assuming my dealer somehow screwed up the order, would the claim force my dealer to install the 3.55 when my truck arrives (in about 3 weeks), or can the dealer refuse to do so for me?? And would Ford reimburse my dealer for installing the 3.55 or does my dealer have to pay 100%
One more question, can Ford then give me a new door jam sticker and window sticker to show the 3J code (3.55 axel) instead of it showing 3H (3.31 axel), or would I be stuck with the wrong codes