marvinnative Posted September 11, 2013 Share Posted September 11, 2013 I have a vehicle on special order from a dealer in South Carolina (I live in the Charlotte, NC area). After being told it had shipped, we found out it did not ship after all, but is still at the factory in Michigan ON HOLD. We don't know why it's on hold and we don't know when it might release. Is anyone aware of any reason why our Energi might be ON HOLD as of September, 2013? VIN: 1FADP5CU8DL549822 Model: 2013 C-Max Energi SEL Color: Ruby Red Metallic Tinted/Charcoal Black Leather Equipment Group: 302A - Panoramic Sunroof, 50 state emissions Ordered 4/22/13 (told expected delivery 8 to 10 weeks) Notified of pre-production status: 7/17/13 (told to expect delivery end of August, 2013) Notified that vehicle was shipping 8/25/13 (told to expect delivery Labor Day weekend, 2013) Notified car was showing on dealer's paperwork at the railyard in Columbia, SC on 8/30/13 Notified car was not a railyard in Columbia, but still in Michigan at factory on HOLD on 9/4/13 I have pulled the "sticker" and am trying to interpret if there are any clues on it. Do any of the numbers/codes on the sticker indicate any info as to where the car might be in the process? Quote Link to comment Share on other sites More sharing options...
rhea Posted September 11, 2013 Share Posted September 11, 2013 Possibly waiting on the safety recall 13C02. However, you might be able to find more at the Ford Facebook page (https://www.facebook.com/FordCustomerService). Friend Megan then send her your message. She'll get back with you. 1 Quote Link to comment Share on other sites More sharing options...
marvinnative Posted September 11, 2013 Author Share Posted September 11, 2013 Thanks for the info, Rhea! I'll give that a try. Quote Link to comment Share on other sites More sharing options...
marvinnative Posted September 11, 2013 Author Share Posted September 11, 2013 What is Safety Recall 13C02? Is there a link to that somewhere? Quote Link to comment Share on other sites More sharing options...
jeff_h Posted September 11, 2013 Share Posted September 11, 2013 Doesn't seem like this would keep the car from getting to the dealer, would just keep the dealer from turning the vehicle over to you until the action was completed... I bet it was something else. TO:AllU.S.Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD Advance Notice - Compliance Recall 13C02 Certain 2013Model Year C-MAX Vehicles Built without a Panorama RoofHeadliner Head Impact Protection AFFECTED VEHICLESCertain 2013 model year C-MAX vehicles without a Panorama Roof built at the Michigan Assembly Plant from Job #1 through June 26, 2013. Affected vehicles are identified in OASIS. In addition, fora list of vehicles assigned to your dealership, visithttps://web.fsavinlists.dealerconnection.com This information will be available on July 10, 2013.REASON FOR THIS COMPLIANCE RECALLThe affected vehicles may not conform to the requirements specified by Federal Motor Vehicle SafetyStandard (FMVSS) No. 201, Occupant Protection in Interior Impact. Affected vehicles were built withinsufficient interior head impact protection at the roof/B-Pillar area. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any of the affected vehicles until the necessary repairs havebeen performed. Parts are not currently available tocomplete this repair. A complete Dealer Bulletincontaining parts ordering information and repair instructions will be provided to dealers as soon as parts are available, which is expected to be before the end of July, 2013. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. Quote Link to comment Share on other sites More sharing options...
marvinnative Posted September 12, 2013 Author Share Posted September 12, 2013 It wouldn't seem this recall relates to my car, since mine has the sunroof. I'm just curious to understand what is going on. Quote Link to comment Share on other sites More sharing options...
jeff_h Posted September 12, 2013 Share Posted September 12, 2013 You can always make a few more posts and then start a topic on the locator area... unless done already. Below are the rules, follow them closely and you can get info -- I think the dealer can also get this, but from posts by many others their dealer either doesn't know how to get it or doesn't want to give the info to the customer, for whatever reason. http://www.blueovalforums.com/forums/index.php?/topic/41207-current-tracking-rules-no-tracking-between-0627-0715/ Quote Link to comment Share on other sites More sharing options...
phil1336 Posted September 12, 2013 Share Posted September 12, 2013 It wouldn't seem this recall relates to my car, since mine has the sunroof. I'm just curious to understand what is going on. If you can`t get a straight answer or explanation in the next week, I`d simply notify your selling Dealership of your intentions of canceling your MY 2013 C-MAX Special Order and (re-order) a MY 2014 C-MAX next week when the Order Guide opens! JOB 1 Date for MY 2014 starts Dec 2. If you put your order in next week, you should have a Build date in early Dec and take delivery of a 2014 instead of a 2013 by late Dec. If you`ve waited this long, I`d wait a few more months and get the MY 2014 improvements and save a years Depreciation too! Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted September 16, 2013 Share Posted September 16, 2013 (edited) I'm sure the dealer wants nothing to do with it UNTIL parts are available. As once it's on their lot, the clock to pay Ford for it starts, so I would be they refused to accept delivery until they can reasonable expect to sell it to you. Edited September 16, 2013 by shaggy314 Quote Link to comment Share on other sites More sharing options...
marvinnative Posted September 19, 2013 Author Share Posted September 19, 2013 Meagan at Ford tells me it should be on the train this week. Hopeful that it will be to the dealer soon. Would feel better if I knew why it was on hold and if the situation is something I should be concerned about. STILL waiting. Quote Link to comment Share on other sites More sharing options...
marvinnative Posted September 30, 2013 Author Share Posted September 30, 2013 My car is here! Picked it up on Saturday. Still figuring it all out, but so far so good. 2 Quote Link to comment Share on other sites More sharing options...
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