tanner83

Yes, I was able to pull the Window Sticker up on the Lincoln site, as well as the build information I listed earlier from the ETIS site.

So to confirm I think I read that Mark's car was a dealer order but got switched to a retail order right, which is why that car is on the rails already? Is that correct??

It is not any better on the Lincoln side of the house when it comes to communications. But unlike many in this thread I do blame the dealership to some extent. I think if the dealership said ok here is the deal" this is a new car, we can't guarentee when this will be built, shipped or delivered we don't have that information to give you. What we can guarentee is that every week we will check on the status of your car and we will email you. We will keep you informed about any news bullitens or posting that could affect your car, we have two web sites that you can go to as you wish to check on the status of your car..... the list goes on and on. I get to some extent the dealer is blind or uninformed, but that is not enough reason to not set expectations with me as the paying customer. I have been all over these forums, looking and its the same complaint over and over again. Poor or no communications and expectations. So any Ford executive reading this forum, here is my offer. As a Six Sigma process engineer I will be happy "FOR FREE" to work with you and your dealerships to clearly create a repeatable Pre-Order process for your future customers. Alan are you listening?? It wont cost you a dime...

Good Afternoon Pre-Order's, someone check my logic here as I may have good news, or it may be a fluke.... 3LN6L2LU9DR804164 - this VIN belongs to a MKZ hybrid that was produced on the 15th 15.01.2013 Vehicle Line: MKZ Body Style: 4 Door Saloon Series: Series 25 Engine: 2.0 4V DOHC PFI Gas/Electric Transmission: ECVT Auto Trans Power Split S/Wir Drive: LHD FWD Axle Ratio: 2.56 Final Drive Ratio Emission: 50 State Emission Requirements Air Conditioning: Dual Zone Auto Temp Control A/C Paint: Ice Storm Number 2 According to the dealership I spoke with that is receiving this car, it is on the train and in Orange County, CA at this time. So by my calculations I count 7 days for a car to be built on on a train. So for all of us that are in the 4 FEB group, can we hope that our cars will be on their way to us by the 11th or 12th of FEB??? Also I live in PHX which I understand is the first major rail stop from Hermasillo in the US.

I can appreciate your response, but wholeheartedly disagree. Lets not forget who the customer is and who the sales organization is, at the top of the CEO's food chain is the customer. Basic situational awareness is this; the customers don't like what is going on, that results in the customers not buying cars, and that results in the CEO no longer having a job. Take a look at this forum and others but from my perspective alot of people talking about the same issues of no communcation. If I were a CEO I would want to know what my customers thought.

Let me add my sentiments to this as well. Lincoln is having the same communications problems. NO COMMUNICATION, not setting of expectations, nothing! When I have to email the CEO of FORD to get a manager who can track down my order you know something is wrong. Commericals to announce the MKZ - 5 million dollars, Rebranding Lincoln to The Lincoln Motor Co - 10 million, not communicating with your Pre Order customers - PRICELESS!!!!!

This is a great suggestion and one that I am planning on taking. I called my dealer and let them know I was very disappointed with the communication and setting of expectations. Why I had to learn about websites discussed in this forum from you all, rather than the dealer, why I was not getting weekly checkin's from the dealer, why I had to email Alan Mullaly to finally get someone from Ford to talk with me and track down my order was IMHO just plain wrong.

Yes I agree, and had that happened to me as well. Got confirmation from Lincoln build date is Feb 4 but call the Customer service desk and they say order is in process...... What a joke

Let me add to the list....807932 Build Date 4 FEB 13, Hybrid