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escape20

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Everything posted by escape20

  1. My dealer has had my 23 escape Hybrid for 13 days because of a bad 12 volt battery. the truck keeps going into battery saver mode. The tell me ford has been slow to respond to find a battery or let them put a different battery in. Anyone know whee i can start making calls to ford to get someone there to move on this?
  2. escape20

    Ford November 2023 Sales

    My Escape Hybrid was about 1000 more than the ICE version. this is my 2nd one since Jan 2020 I like the way the Hybrid drives, and brakes and its much quieter I also like that i can go about 550 miles on a tank getting about 39 Real MPG not what the computer says
  3. Yes a different battery than the one called for in the car.
  4. I am loosing my faith in ford. I was promised a callback from the case manager today after calling the 800 support number last night but i got no callback. My dealer is still telling me the case manager is not responding to their messages they are sending him.
  5. I called the 800 number and they were able to tell me the dealer opened a case on Friday 12/8. The problem with that is they knew on 11/30 that they could not get a battery. And they told me back on the 30th that they opened a case. Ford (800 number) told me the case manager would call me back. The 800 number was actually very helpful. So frustrating, since my 2020 Hybrid went thru 3 batteries, and now my 2023 is starting the same thing.
  6. It absolutely makes no sense your correct. The dealer has not been very responsive. They do not even check for ford responses until i call to ask for an update. They told me the battery is on national back order. and they cant use another battery they have in stock unless ford approves it. They tell me they messaged ford about 10 days ago and they are not offering any options other than they need to put the request i through the parts department and not service, I tried to work with the dealer, but they say there are no options until ford helps. I think they are feeding me a load of bull Meanwhile i have had one of their loaners for 14 days now.
  7. I now have 9000 miles on my Vapor blue escape and love it. I keep getting a battery saver message on my Ford Pass. I get it on the SYNC4 screen when i open the door, and the interior lights do not come on either. Once i start the truck, the lights and Sync4 come on. I went to the dealer and they tell me there is nothing wrong with the battery. I have a voltmeter coming today from Amazon, and i am going to check the battery myself. Just a side not, i had the same problem on my 2020 Hybrid, and they changed my battery 3 times, and then refused to change it a 4th time when i got to 36,000 miles. They spent 5 hours looking at the truck and have no idea what is wrong. They have a call into the engineers at ford for help. Has anyone had this problem, and it was NOT the battery? My second issue is i have a flapping noise coming from the back of the truck. It only does it when the heat is OFF, going over 50, and the windows are closed. As soon as you turn the heat on, it stops. I am guessing its some sort of vent that lets the air pressure out of the truck. Has anyone else had this issue, and found a resolution?
  8. Now my dealer tells me they can not get a 12V battery for my car, they are on back order. I have been without my car since Wednesday night. At least i have a loaner They also said the flapping noise is from the shock, which i told them is impossible. The flapping stops when you turn on the heat,
  9. Well after 2 days at the dealer and many tests, they tell me my battery is bad They tole me the quality of ford batteries since covid is bad, that's why they keep going bad They told me the flapping in the back is the heat shield and they adjusted nut they diid not test drive again. I told them when you turn on the heat the flapping stops. How can it be the heat shield outside of the car Im trying to get them to drive the truck again while they wait for the battery UGGGGG
  10. Yes i am turning it off. I drive 60 miles a day, so i am driving plenty
  11. escape20

    2023 Escape Orders & Discussion

    Its not normal, my 2020 Hybrid did not do it.
  12. escape20

    2023 Escape Orders & Discussion

    Do you have a Hybrid? i have the same problem since the day i picked up my escape. It only does it when your in electric mode. I saw some postings on the Maverick site that talks about the same problem hey even have a recording, which sounds just like my noise. I have not brought it to the dealer yet, i am guessing they will have no clue what is wrong at this point until mre people complain
  13. escape20

    2023 Escape Orders & Discussion

    Interesting, yours looks darker than mine. Your right it looks different depending on sun and how you face the car
  14. escape20

    2023 Escape Orders & Discussion

    Yes that is vapor blue it looks different in different light and angles.
  15. escape20

    2023 Escape Orders & Discussion

    I went to see my truck today. It actually arrived Friday night - 4 months to the day when i placed my order. Came pretty from the plant Left the plant 4/22 and arrived in NJ 4/28 It came off the train the evening of 4/27 and went right on a truck to the dealer. Dealer ship was closed so i just have outside pics of Vapor blue. It looks nothing like the pre-production models shows, and nothing like the color on the ford website. My dealer also had pant samples back in December, and it looks nothing like those either. It looks just like the Mustang Vapor Blue. I hope to pick up Thursday or Saturday. The lease rates are through the roof, the interest rate is 9% on the money, Ford is crying no one is leasing, but they jacked up the leasing price. I am going to have to purchase and not lease First time since 2005
  16. escape20

    2023 Escape Orders & Discussion

    My dealer called me. My Escape Elite Hybrid in Vapor blue arrived today at 4:45. It came pretty quick It left Louisville on a rail car Saturday 4/23 at 8PM It arrived in Twin Oak PA on 4/26, and was unloaded on 4/27 Arrived today in Wayne NJ by truck at 4:35 The ford estimate to the dealer was 5/1 - 5/14 I guess it was not too bad, i ordered it on 12/28 exactly 4 months ago. Had the plant not shut down i would have had it a month ago!
  17. escape20

    2023 Escape Orders & Discussion

    Did the chat line give you the car number along with initials? As far as i know they load up right at the plant TTGX97**** is my car number.
  18. escape20

    2023 Escape Orders & Discussion

    so far my CSX tracking has been tracking today i checked and the line told me the car left Cincinnati Ohio at 5:05 this morning
  19. escape20

    2023 Escape Orders & Discussion

    i am in Northern NJ so opposite direction
  20. escape20

    2023 Escape Orders & Discussion

    My tracker went back to my order is confirmed and awaiting being sent to a factory, even thought i know its built. So i chatted online and they told me that my truck was on a CSX rail car with an arrive time between May 4 - 10 to the dealer. They also gave me the rail car number which is neat, because i can now track the location of the rail car at any time by calling CSX's automated system. I found out at as of 1pm the rail car is still in Louisville KY. They must be still loading the train the CSX number is 1 877 744 7279 Option 2 - 1 - 3 You then give them the rail car number (letters and numbers)
  21. escape20

    2023 Escape Orders & Discussion

    Thinks are finally moving along i hope!!
  22. escape20

    2023 Escape Orders & Discussion

    Does anyone who picked up your Escape have any pictures yet ??
  23. escape20

    2023 Escape Orders & Discussion

    i have not heard anything yet. It usually takes 2 days to build. i think most of the first day his when its painted. I hope to hear something tomorrow.
  24. escape20

    2023 Escape Orders & Discussion

    The website tends to be wrong. Use the chat feature on the site and they will tell you the exact info
  25. escape20

    2023 Escape Orders & Discussion

    Yes my blend date is 0419
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