I'm not sure about anyone else, but I think I had to high of expectations on how this should work. Once I placed my order, I never heard from the sales guy or anyone at the dealership unless I had a question and even then it was the typical, my Manager says BS. I wanted to make a change a couple weeks after I placed the order and WELL before the actual build date. I even told them about the info I had read on these forums stating it wasn't easy, but could be done. All I got was, you're to far along in the build process. That was in August and my truck wasn't built until mid October. Once it was built, I asked if the could send me a copy of the VVR. Nope, I was told they would let me know when it was on the truck headed to the dealership. I still have yet to hear from them and it was delivered on Tuesday of this week per Ford. I have left messages, emails and texts, and have received crickets. I can only I hope I get my usual survey about the experience.