My dealer has never reached out with updates, which in the beginning is what they said they'd do. Luckily I found this forum and learned a ton about the whole process and what questions to ask. I would usually get the "unscheduled clean" response about once a month upon requesting a status. I finally got scheduled a couple weeks ago and gave it a couple days to see if they'd let me know, of course they didn't, I emailed them and asked to confirm which they did. My dealer would get back to me but I would have to initiate every time. Normally they'd have 20+ SD's on the lot prior to 2020, so maybe they have a ton of orders to manage.