zcoleman Posted March 18, 2013 Share Posted March 18, 2013 Hello, I just had a question regarding the Sync system in your Focus. My girlfriend and I just purchased new 2013 Ford's. I got an Escape and she got a Focus. Now, it's been three months and she has had nothing but problems with her Sync microphone. We have brought it in to the dealership repeatedly, but no resolution yet. Basically when she is using her phone via bluetooth through Sync there is a ton of road noise and when she speaks her voice is distorted. Ford's fix thus far is putting a huge amount of foam up in the compartment where the microphone is, but this is a bust. Is anyone else experiencing these issues and if so how did you resolve it? She is getting really fustrated with the situation not being able to use Sync for what it is intended. Thanks for your time and consideration. -Zac Quote Link to comment Share on other sites More sharing options...
akirby Posted March 18, 2013 Share Posted March 18, 2013 I believe this is typically fixed by replacing the microphone and/or updating the software. Quote Link to comment Share on other sites More sharing options...
zcoleman Posted March 25, 2013 Author Share Posted March 25, 2013 The Ford service department has upgraded the software and swapped the microphone from another Focus during testing and still no resolution. Now, they believe it's in the wiring of the sync inside the car. Quote Link to comment Share on other sites More sharing options...
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