dbmstng

Easy, Ford could simply allow them to say what he issue is other than some vague statement. I know issues arise, I work in the automotive industry. My complaint is that "durr, we don't know nothin'" is not an acceptable answer to their consumers. If anyone does accept that, they have a really low standard of customer service. What's the point of customer service if they don't tell you anything you don't already know, which is nothing at all?

So Ford puts cars going to California, New York, Florida, and Montana all on the same rail car? Really? And I highly doubt that a company that is ISO certified would not be tracking cars during a quality issue. ISO is all about documenting every little detail! You say they can't find a specific vin in a parking lot, now you say they are stacked as you say, wouldn't that be after production and quality inspections? Wouldn't that happen in sequential production order? If they know the build vin order, and they know how they were "stacked", they would be able to find a specific vin based on the order.

A few things I've noticed. Open loop (engine warm up) burns a heck of a lot more gas than when the car is in closed loop (warmed up engine). There seems to be at least a 6mpg difference. I always knew cars did this, just never realized how big of a difference until I had real time tracking. Once in closed loop, I have no problem getting 30-33mpg on a flat road while cruising anywhere from 45 to 65. This car really likes to coast. Moreso than any car i have driven. So I let off the gas way early before coming to a stop and really dont lose much speed in the process. The readout jumps to 40mpg in a hurry. Going from gas pedal to break pedal is a waste of energy.

I found a white titanium with 19" rims, moonroof, driver assist and navi and jumped all over it. Got it late last night. I was iffy on the drivers assist and didn't care to spend $800 on navi, but at this point I'll take what I can get. I averaged a hair over 30mpg on my way to work this morning. Not too shabby for only having 33 miles on the car. I had my salesman do a dealer trade for it. 2.84% financing is pretty darn good!

My issue with Ford customer service is that try play dumb. I know they only can relay whatever info Ford allows them, but "we don't know what the issue is and we don't know when it will get fixed" is a piss poor answer. Especially when they insist on calling you every week just to tell you the still don't know shit.

Ok, you are right, Ford is blindly placing cars here and there despite the logistical nightmare that it is causing and they have kept no information. Because that all makes soooo much sense. A company that has invested millions into these cars surely wouldn't want to do anything intelligently in order to speed up the solution to the problem. /sarcasm

There are 30k cars devided between at least 2 locations. Plus they are supposedly shipping 1000 per week. It would be a logistical nightmare not to have them in order. Can you imagine trying to ship cars? They all would go to random places, you wouldn't be able to fill rail cars. What is going to happen with a rail car that has cars going all over the U.S.? Where does it go? That would be incredibly stupid. They have to be either ordered by vin and able to be pulled, or they are ordered in destination so that they can fill rail cars appropriately.

I live in northern Ohio and only have a supercharged Mustang to drive until I get a new car. The Mustang is less than useless in snow. Had the car arrived anywhere near its original ETA, it wouldn't have been a problem. I can't wait until the end of December for Ford to get their crap straight.

It doesn't matter where or how closely parked the cars are. They are parked in some type of order. I bet they have a excel sheet that lists every vin and its location on the lot. Again, shipping would be a nightmare otherwise. Once again you change your argument. This time from Ford couldn't find my car in a see of 30,000 to oh, they are so tightly packed... Which you are basing solely on your own assumption.

Dp

All of it is damage control. Your own argument defeats your logic. It would be incredibly stupid for ford not to organize the 30,000 cars in some manor, otherwise it would be a huge pain in the ass to ship them out when the time comes. Can you imagine trying to ship cars where each individual vin goes to a different location? Yea, not so smart to not have them organized. So if there are only 100 (highly doubtful) orders affected, then they should be easy to find and prioritize. Even with 3000, like I said before, they should be able to give a window.

I would give more detailed info including a window for delivery. Ford should have a pretty good idea by now. Any supplier issues should be resolved to the point where they can calculate when 30,000 will be repaired. I work for a automotive supplier. If there is an issue, a detailed plan is formed within a day to correct any issues. We can then alter production and give our customer a realistic time frame to work with. Customer orders should get priority over dealership inventory. How many customer orders can there be? A few thousand? Ford is making this harder than it is.

Ford should rename their "customer service" division to "apology service" because that's all I'm getting from them other than please wait an unspecified time while we correct an unspecified problem with your car.

If my status hasn't changed, I'm gonna have to look for a different car ASAP. May I please have another update? Vin: 3FA6P0K99DR147544

Wow, way to ramble on... Lol I'm guessing it is at least partially that Toyota hybrid owners have probably had hybrids previously whereas the Fusion would attract the non typical hybrid driver. Driver style probably has something to do with it. Are Fusion hybrid owners reporting how the care is grading their driving style along with their mpg?

Too close to be a coincidence in my opinion. Ford did unveil the new Fusion quite a while ago.

My salesman says his regional manager told him Ford has 30,000 Fusions TBD'd right now.

How do you get in contact with Natasha? I can't seem to find that FB page. When I click a link in another thread, it just takes me to my page. Maybe because I'm on my iPhone? Never mind. I finally was able to find it.

That was part of the reason I went Titanium over SE hybrid.

I'm not on dbmaven's list and I don't have a TBD anymore. Just awaiting shipment as of 11/12 from Hemosillo.

The Status updates have shown Hermosillo - Flat Rock - Hermosillo. My dealership says the same thing. Unless Ford is misrepresenting the vehicle location... If it was shipped from Flat Rock to my dealership, it would have been here by now. It's a 1 day shipment from Flat Rock. Also my car is no longer on hold.

Custom ordered on 8/29

There is no "if". It did happen. My car... Built 10/19 In transit to Flat Rock 10/31 Arrived at Flat Rock 11/5 Back at Hermosillo awaiting shipment 11/12

The 12T08 is a firmware update for MFT.

Do you have a new ETA?