1depd Posted March 28, 2011 Share Posted March 28, 2011 To give the short story, I'm still looking for a truck after it was discovered the one I ordered would be too small for the wife and kid. I did the online thing and sent the message to a dealership. I sent a follow up e-mail with the details I thought the salesman needed. Included in the e-mail was a statement I thought was very clear. "The best and easiest way to contact me is by e-mail." So what does this schmuck do? Call me. Of course the answering machine got it. Until he decides to contact me by e-mail with either a request for more information or the information I requested, he's done. Why can't sales people understand when a person says this is the best and easiest way to contact me, they mean it? Quote Link to comment Share on other sites More sharing options...
fordmantpw Posted March 28, 2011 Share Posted March 28, 2011 To give the short story, I'm still looking for a truck after it was discovered the one I ordered would be too small for the wife and kid. I did the online thing and sent the message to a dealership. I sent a follow up e-mail with the details I thought the salesman needed. Included in the e-mail was a statement I thought was very clear. "The best and easiest way to contact me is by e-mail." So what does this schmuck do? Call me. Of course the answering machine got it. Until he decides to contact me by e-mail with either a request for more information or the information I requested, he's done. Why can't sales people understand when a person says this is the best and easiest way to contact me, they mean it? That's why I always give a bogus phone number. If I wanted to talk to them on the phone, I would call them myself! Quote Link to comment Share on other sites More sharing options...
sun-prairie Posted April 26, 2011 Share Posted April 26, 2011 It looked to me like the secretary at the dealership I use "managed" the e-mail for the sales team. She'd print out each incoming message, hand it to the appropriate guy. He would generally call me cuz he didn't want to have to transcribe a message back through the secretary. Either the owner of the dealership is worried about the guys surfing p0rn in their down time, or he's too cheap to spring for a few cheap computers for the guys to use themselves. Time to jump into the 21st century! Quote Link to comment Share on other sites More sharing options...
xr7g428 Posted April 26, 2011 Share Posted April 26, 2011 Email is a permanent record of what was said.... some sales people don't want to put anything in writing. Quote Link to comment Share on other sites More sharing options...
p38fln Posted April 26, 2011 Share Posted April 26, 2011 At the dealer I bought my truck at, none of the sales staff have a computer - EVERYTHING is hand written. In this backwards city in the middle of nowhere, that's probably the best way to get a sale made. Quote Link to comment Share on other sites More sharing options...
Awbaker77 Posted May 24, 2011 Share Posted May 24, 2011 Why can't sales people understand when a person says this is the best and easiest way to contact me, they mean it? I did the online thing to ask a dealership the price on a truck. They emailed me to come take a test drive. No price on the truck I asked about. No word on whether they still had it or not. I ignored their gracious offer to show up and be sold to and went to a different dealership. Quote Link to comment Share on other sites More sharing options...
Awbaker77 Posted May 25, 2011 Share Posted May 25, 2011 On a slightly different salesman comment, I have emailed my salesman 3 times to get my VIN. Today I called. Someone else answered. My salesman doesn't work there anymore. This guy took my info and had my VIN plus more info back to me within 15 minutes. I now have the PDF of my window sticker. Quote Link to comment Share on other sites More sharing options...
ilmo Posted May 25, 2011 Share Posted May 25, 2011 Back when I ordered my truck in March, the salesman was good about answering my emails and getting the information to me as I requested it. Now the rest of the story: After the truck was delivered, I accepted delivery with the condition that they install the integrated TBC that was originally ordered to be installed at the factory. I still wanted it and they agreed to install it at dealer cost. For some reason it was not installed on the truck at the factory. So, I waited about a month and called to get an oil change and find out about the TBC. When I called and asked for my salesman, I found out that he no longer worked there. But I was immediately connected to and got good service from other personnel at the dealership. I was scheduled the next day for an oil change and TBC install. The bad part: When I went for my appointment and ready to settle the bill, they tried to charge me $284 for the TBC install. I showed them the paperwork stating the install was at dealer cost and ended up paying $191. Was not happy that they tried to pull a fast one on me and told them so. She said the price should have been written on the agreement. Not my problem as I told her it was written on there to be at dealer cost and I knew what the dealer cost on the invoice was. FWIW, I have bought many new Fords for my wife and myself since 1975. they were mostly from the same dealership that has had many owners throughout its history. This time I bought from a different dealer at a much better price and he has been the owner for 33 years. On the day I was taking delivery of my new truck, the owner actually came out and asked how my wife and I were being treated. I have never had this happen to me. There is good and bad in all dealerships. In my experience, you just have to watch that they don't try to pull a fast one on you. Quote Link to comment Share on other sites More sharing options...
1depd Posted May 27, 2011 Author Share Posted May 27, 2011 (edited) ilmo--I had a similar experience with my bed liner. Before anybody gets froggy I know Line-X or Rhino is better, but I live in a human wasteland and those options aren't readily available. I ordered the truck with a factory bed liner. Changed trucks mid-stream to one that did not have the bed liner in it. I started checking prices and got a quote from the sales manager of ~$300 in an e-mail, I think. It was $25 more expensive than a no name local installer, so I went with the dealer option. When it came time to pick up the truck I was told the cost of the spray in is ~$480. I told the salesman the manager quoted me ~$300 and if I had to pay the higher price I would just go with the local guy. I also told him it price quote was in an e-mail that I could bring in if he needed. That wasn't necessary and he gave me the bed liner at the quoted price. I also bought the truck using x-plan as a shareholder. The salesman was the only person who knew a lot about the program (no Ford partners in the area), but was mistaken in the fact that I had to own over $10k in shares to qualify. I received very good service after he was advised I was a shareholder. Edited May 28, 2011 by 1depd Quote Link to comment Share on other sites More sharing options...
V8-X Posted May 27, 2011 Share Posted May 27, 2011 My dealer is great. The Internet Sales Manager handles all email inquiries, providing his Internet Price and all details needed (via email if requested). I figure it's a dealer by dealer issue, as I've experienced the same with other dealer (call instead of email back). Quote Link to comment Share on other sites More sharing options...
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