OldZX5er

I used to have the same issue with my 2017 Escape. I finally figured out I was standing too close. Just standing back a few inches made a difference for me.

My battery problem was with a 2017 Escape, so it may not apply. I started getting messages on the screen that it was shutting down some things due to low battery. At first, the dealer replaced the battery under warranty. When it persisted, they found the Sync/entertainment system was continuing to draw current when the vehicle was shut off. They reloaded Sync and that seemed to cure it. I bought the navigation maps update a few years later. When I tried to load the upgrade, I got the message that I didn't have the correct hardware to do the upgrade. The dealer reloaded Sync again and ran the update. They didn't cover it under the extended warranty since it was considered an upgrade. From this I learned never to buy a map upgrade (ended up costing me about $300 in total) and never to buy an extended warranty.

Can't say I've noticed this noise on my 2017 Escape. I let the dealer do the first two oil changes. When I did the third, there was a screw missing from the passenger side of the cover. Haven't been to a Jiffy Lube in over twenty years. About a week after the last time I noticed all the change in my car was gone.

Above you can see my prior posts on my inability to install the SYNC 3 Map update. It took me much longer to get to the dealer than I expected, but I finally did today. Here's what it says on the bill: "15723 updated apim and was able to update maps 1.00 verified concern performed master reset and then battery disconnect same concern updated apim and then was able to update maps" I was under the impression the extended warranty they sold me was not from Ford, but they said it is. That's the good news. The bad news is it doesn't cover updates. I think the argument could be made that they wouldn't be covering an update but correcting a defect that prevented an update that I would have otherwise done myself. What I have learned is to never again buy an extended warranty. So, it cost me $156.88 labor. Effectively, I have a $300.00 map update. In addition, I have to re-input everything. Phone, radio stations, saved destinations. Probably not very likely I'd do another map update on this car.

I did upgrade to the USB version, which came in the mail today. Same error message. At least I know the error wasn't my mistake. Next stop will be to the dealer. It's going to be a couple of weeks before I have time to take it in, but whenever it is resolved I'll let you all know. Maybe the reprogramming they did on my car for battery drain issues earlier in the year screwed something else up. Incidentally, it is very easy to upgrade from the download version to the USB version. Just go back to the page where you originally placed your order, enter your VIN and ESN and it will automatically offer the USB for $40. Standard shipping is $3.95. Quicker shipping was also available for, if I'm remembering correctly, $7.95.

Just to be clear, I was not referring to you when I said everyone I've talked to automatically assumes it's my error. I didn't get that impression at all.

Hi bbf2530, Thanks for trying to help. The current map version is NA 1 15, It's what the car came with. They actually recommend a USB 3 drive. I tried both USB 2 and USB 3 drives. Following the instructions, I formatted the drives as exFAT, renamed the drive SyncMyRide and put the license file (I think this is the one you're calling the authentication file) into the SyncMyRide folder on the drive. I unzipped the files the way they said in the instructions. Second try I unzipped it my usual way. results were the same. Human error is always a possibility, so I'll probably try again. I probably should have bought the USB version for $40 more. My first thought was to see if I could upgrade to the other version for the additional $40+ shipping. Still thinking about it, though I doubt that's really the problem. Also doubt they'd do it. With the download version, everyone I've talked to automatically assumes it's my error.

I downloaded the map update earlier this week for my 2017 Escape. I too went for the download version for $109 instead of the flash drive for $149. When I plugged in my flash drive I first got the "updating system software" message at the top of the screen. The next screen said "Installation error. This SYNC software is not compatible with the Installed SYNC hardware on the vehicle. Please remove the USB drive and SYNC will restart automatically." I redownloaded the software, extracted the zip files and tried a different flash drive as well with the same result. I've sent an email, done a chat and made two phone calls so far. None were of any help. I have Sync software 3.0, build 18093_PRODUCT installed which seems to be the latest version. The car can do auto updates from my home Wi-Fi. It did a search yesterday. I think I've had about enough for this week. Probably will call the dealer next week. they should be able to figure it out.

That one worked. Thanks!

Every Ford page with a button to click for 2020 Escape build and price sends me to 2019 Escape build and price. Even a TFL article with a link sends me there. Am I doing something wrong?

Well, it wasn't long before I got the shutting system down message again. Took it to the dealer yesterday. They found the audio control module was drawing power even when the car was off. The paperwork referenced this SSM. SSM46411 Some 2017 MKC vehicles equipped with all audio systems and 2017 Escape vehicles with a Sony audio system built on or before 23-Dec-2016 may exhibit a discharged battery. A repetitive cycling noise similar to a CD ejecting noise may also be present. If excessive battery drain is present and eliminated with the radio battery power fuse removed, reprogram the audio control module (ACM) to the latest calibration using the Integrated Diagnostic System (IDS) release 104.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 18C869 and applicable labor operations in section 10 of the SLTS manual I never had the CD ejecting noise. I hope this is the end of my issues. The factory warranty runs out in June!

Just to update, today (1/12) the dealer replaced the battery that was replaced November 30th. They said it failed horribly. About a week ago, I got the shutting system down to save battery message again. This was less than fifteen minutes after I had taken the car off the battery tender showing a full charge. Testing the battery with my own tester a few days later after charging it fully said it had a 30% charge, 0% state of health and "replace". They dealer said if I still have issues next time they'd keep my car for a few days and give me a loaner.

Thanks for the replies. All seems well now except for the occasional three chimes after restart from auto start/stop. If anything comes of that, I'll post it.

My 2017 Escape has been nearly flawless since I purchased it in June of 2016. I have had a few issues lately. A few months ago, right after restarting the engine from auto start/stop, I'd get three chimes. Didn't happen every time. I'd guess maybe 10% of the time, at any time of the day. This wasn't enough to get me to go to the dealer. A while later we were out for the night and about a half mile after leaving home I had a message on the screen saying it was shutting system down to save battery and I should shut off and restart the engine. I restarted it at the next stop light. About twenty minutes later after going into auto start/stop I had another screen message saying I should put the car into park and start it. After this , I made an appointment with the dealer and started using my battery tender more often. I don't use the car everyday (I just passed 10,000 miles) so it probably makes some sense that the battery was low. When I got to the dealer they told me about a bulletin on the auto start-stop system, SSM 47084 - 2017 Escape - Auto stop/start - No auto restart after an auto stop event - Built on or before 01-Feb- 2017. They did some reprogramming and gave me a new battery. No more screen messages but I still get the occasional three chimes on a restart. I don't think I'm going to worry too much about it. I just thought I'd let anyone who's interested know about it.

Thanks for the reply. Turns out it was user error. I didn't think I had hardly anything in that pocket but after I cleared it out it seems to be working. I'm the dummy this time and the Escape is so far flawless.