I called the hotline site up by ford and all I get are foreign speaking people who I can't get to understand and that I have trouble understanding. Please get some English speaking people ford this is bull. Finally one said something about a problem with password and to use last 8 digits or first 8 digits of ss# to use as first password going to try again tomorrow. Already put in 30minutes first time this was made difficult on prpose by ford and the uaw.