I am back to buying a 2019 Edge Titanium. Here is my dilemma.......my wife and I are getting older and we would like to keep the servicing dealer as close as possible. We have 2 Ford dealers within 7 miles and another within 12. What I am going to say does not apply just to Ford but rather to the whole auto store industry. All of the above dealers have “help wanted” signs on their websites which does not instill confidence. Then when I read the “Yelp”, “Google” or other reviews the results are scary, very scary. I do understand that most of the time only unsatisfied customers write reviews but then how come all of these 3 dealers have so many glowing reports with honey just oozing out of them? As an addict of the web I read stories about auto techs taking shortcuts due to time restraints, etc, etc, etc
So here’s my question, how can a prospective buyer of a $40,000 vehicle pick a dealership that is honorable, trustworthy and knowledgeable?