lskarha Posted October 7, 2016 Share Posted October 7, 2016 (edited) The rail car broke down Sunday night. I ordered my Fusion Sport on 8/15 and have been tracking the build and shipping. So while tracking the rail car thru UP and CSX it gets to Battle Creek Michigan and goes no further.I checked with my dealer and they don’t have any additional information. I guess the status indicate the rail car broke down and ETA is no longer available. They said they contacted Ford but typically don’t get answer. I found this on the web: Bad order - rail car has a mechanical problem and needs repaired (usually less than 48 hour delay) From what I can tell CSX delivered it to CN but then it disappears. It’s been 5 days now and still no status. Is there a way to find out more information? Anyone a customer could call? Who should the dealer be calling? I have a buyer for my 2012 Fusion but really need my new car first. Just looking for suggestions or help. -Lee Order is 0506Dealer is F48556Railcar CSX ETTX711948 Edited October 7, 2016 by lskarha Quote Link to comment Share on other sites More sharing options...
Pioneer Posted October 7, 2016 Share Posted October 7, 2016 (edited) According to Ford's tracking system, that vehicle, which is not a Sport, was delivered to Bell Ford Lincoln in Adrian, Michigan on October 1st. Dealer code F48556 Order 0505 Railcar # ETTX908576 VIN 3FA6P0D97HR206030 Edited October 7, 2016 by Pioneer Quote Link to comment Share on other sites More sharing options...
lskarha Posted October 7, 2016 Author Share Posted October 7, 2016 Sorry, should have been 0506. I corrected it. Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted October 7, 2016 Share Posted October 7, 2016 (edited) It is not a matter of providing better customer service. Unfortunately once Ford releases the vehicle, they really have zero control over the vehicle. It is all in the hands of the shipping company per the contract. A friend of mine had his vehicle delayed on purpose by John cooper for several weeks and Ford couldn't do anything about it. Edited October 7, 2016 by blwnsmoke Quote Link to comment Share on other sites More sharing options...
Pioneer Posted October 7, 2016 Share Posted October 7, 2016 Train broke down on October 3rd. Still listed as "conveyance mechanical failure" as of yesterday, October 5th. That might mean it's fixed and moving since it updated. The system might not update again until it hits the dealer lot. 1 Quote Link to comment Share on other sites More sharing options...
lskarha Posted October 7, 2016 Author Share Posted October 7, 2016 Thanks for the information. I was tracking it via phone using the UP and CSX automated systems. CSX said it was delivered to customer location. (Battle Creek) Is that where Canadian National Railway picks it up. It was not clear in which carrier had the issue. CSX or CN? (I assume it is CN that moves it from Battle Creek to Flat Rock?) Quote Link to comment Share on other sites More sharing options...
Pioneer Posted October 7, 2016 Share Posted October 7, 2016 CSX gave the rail car up in Markham Illinois. CN takes it from there to the unload point in Flat Rock. At that point, if it follows the same path as the earlier tracked Fusion, a company called United Road Service will deliver it to the dealer. Quote Link to comment Share on other sites More sharing options...
lskarha Posted October 7, 2016 Author Share Posted October 7, 2016 Thanks for your help. You experience in this area shows. I just called CSX for tracking and the system said “ETTX711948 has been released by the customer, Battle Creek, Michigan on CN, Oct 6th 2:32pm.” So that sounds like good news. It's odd the system won't update again once it starts moving. -LeePS I did not realize that CSX would still be tracking the car. Quote Link to comment Share on other sites More sharing options...
lskarha Posted October 8, 2016 Author Share Posted October 8, 2016 (edited) We’ll the rail car finally made it to Flat Rock this morning. The rail car breaking down added 7 days to the delivery date. No ETA yet. Based some of the other rail shipping stories on other forums, an additional week wait is not so bad. -Lee PS I just wish there could have been some type of status from CN to Ford to the Customer. Not knowing was a killer. Edited October 8, 2016 by lskarha Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted October 8, 2016 Share Posted October 8, 2016 Well the rail car finally made it to Flat Rock this morning. The rail car breaking down added 7 days to the delivery date. No ETA yet. Based some of the other rail shipping stories on other forums, an additional week wait is not so bad. -Lee PS I just wish there could have been some type of status from CN to Ford to the Customer. Not knowing was a killer. . Good luck getting anything out of CN. They're notorious in the railroad industry for doing things their way and not being very customer friendly. Quote Link to comment Share on other sites More sharing options...
Pioneer Posted October 8, 2016 Share Posted October 8, 2016 I'm showing the ETA as being between the 10th and 16th. 1 Quote Link to comment Share on other sites More sharing options...
chucky2 Posted October 11, 2016 Share Posted October 11, 2016 CSX gave the rail car up in Markham Illinois. CN takes it from there to the unload point in Flat Rock. At that point, if it follows the same path as the earlier tracked Fusion, a company called United Road Service will deliver it to the dealer. Might be the entire rail car was stolen... Quote Link to comment Share on other sites More sharing options...
Pioneer Posted October 11, 2016 Share Posted October 11, 2016 Rail car arrived in Flat Rock on October 10th at around 10pm. ETA to dealer has been changed to the 15th to the 21st. Quote Link to comment Share on other sites More sharing options...
Pioneer Posted October 15, 2016 Share Posted October 15, 2016 If you didn't know, your car was delivered yesterday. Quote Link to comment Share on other sites More sharing options...
lskarha Posted October 17, 2016 Author Share Posted October 17, 2016 If you didn't know, your car was delivered yesterday.Thanks, I saw it on the lot the night it was dropped off. I should be picking it up Monday. Quote Link to comment Share on other sites More sharing options...
Pioneer Posted October 17, 2016 Share Posted October 17, 2016 You're welcome. I hope you enjoy your new car. Quote Link to comment Share on other sites More sharing options...
lskarha Posted October 19, 2016 Author Share Posted October 19, 2016 (edited) I saw the 2017 Fusion Sport in January at the Detroit Auto Show and I knew that it was the car for me. Mine finally arrived. Thanks to everyone for their help. Edited October 19, 2016 by lskarha 3 Quote Link to comment Share on other sites More sharing options...
rmc523 Posted October 19, 2016 Share Posted October 19, 2016 I saw the 2017 Fusion Sport in January at the Detroit Auto Show and I knew that it was the car for me. Mine finally arrived. Thanks to everyone for their help. Looks great! Congrats! Quote Link to comment Share on other sites More sharing options...
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