Back2Raptor Posted December 13, 2021 Share Posted December 13, 2021 Is the Ford website down for everyone for tracking? Quote Link to comment Share on other sites More sharing options...
Lashlaroo Posted December 15, 2021 Share Posted December 15, 2021 I have not been able to get it to work for about 10 days now. The same with Mach-E tracker. Quote Link to comment Share on other sites More sharing options...
javashot1 Posted December 16, 2021 Share Posted December 16, 2021 It's now been over two weeks since I was able to track my built 2022 F150. It's maddening that resource's can not be allocated by Ford to resolve this or even provide an acknowledge ofthe problem. I'm not an IT or programming specialist but this is 2021 and it's not ground breaking tech. Consumer's expect a better purchasing experience than this. Quote Link to comment Share on other sites More sharing options...
javashot1 Posted December 16, 2021 Share Posted December 16, 2021 In 1995 I ordered my wife a mini van from Chrysler. Salesman told us it would be about 8 weeks and he would call us in about 6 weeks to update us. Chrysler sent us a postcard to acknowledge and thank us for the order and confirming they had built it later. We took delivery at about 7 weeks and were very happy with the process. We had the experience we were told we would have and were pleased. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 16, 2021 Share Posted December 16, 2021 2 hours ago, javashot1 said: It's now been over two weeks since I was able to track my built 2022 F150. It's maddening that resource's can not be allocated by Ford to resolve this or even provide an acknowledge ofthe problem. I'm not an IT or programming specialist but this is 2021 and it's not ground breaking tech. Consumer's expect a better purchasing experience than this. Your dealer has all the same info you were getting from the tracker (more actually) so why aren’t you asking them? Make them do their job. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 16, 2021 Share Posted December 16, 2021 2 hours ago, javashot1 said: In 1995 I ordered my wife a mini van from Chrysler. Salesman told us it would be about 8 weeks and he would call us in about 6 weeks to update us. Chrysler sent us a postcard to acknowledge and thank us for the order and confirming they had built it later. We took delivery at about 7 weeks and were very happy with the process. We had the experience we were told we would have and were pleased. You do realize this is t 1995? Pre pandemic you would have had the same experience on your F150. Supply chain issues are affecting every mfr not just Ford. Quote Link to comment Share on other sites More sharing options...
javashot1 Posted December 16, 2021 Share Posted December 16, 2021 Pandemic has nothing to do with the tracking system.. not complaining about supply chain issues as I am understanding of that. Complaining about a tracking system that has been down for weeks. If you have not seen the email customers get to confirm orders, they give us a hyperlink button to "check the progress" anytime. It's a experience we are told we have but it's not working and no one seems to care. There's no supply chain issue on information is there? Quote Link to comment Share on other sites More sharing options...
javashot1 Posted December 16, 2021 Share Posted December 16, 2021 1 hour ago, akirby said: You do realize this is t 1995? Pre pandemic you would have had the same experience on your F150. Supply chain issues are affecting every mfr not just Ford. By my calendar it's late 2021 and providing customers with information on their $65,000 plus purchase should be easy to do - and not impacted at all by a pandemic supply chain issue. All I saying in the 1995 reference is my expectations were met and the company didn't offer anything they couldn't deliver. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 16, 2021 Share Posted December 16, 2021 29 minutes ago, javashot1 said: By my calendar it's late 2021 and providing customers with information on their $65,000 plus purchase should be easy to do - and not impacted at all by a pandemic supply chain issue. All I saying in the 1995 reference is my expectations were met and the company didn't offer anything they couldn't deliver. Pre pandemic you would have also had your ordering expectations met. It would have been scheduled, built and delivered in 6-8 weeks. You’re missing the point on tracking status. Just because the tracking site isn’t working doesn’t mean you can’t get status. Your dealer has 24x7 access to order status. And you bought it from the dealer not directly from Ford. Make your dealer do their job and provide status if the tracker is down. That’s what you’re paying them to do. 1 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted December 16, 2021 Share Posted December 16, 2021 15 minutes ago, akirby said: You’re missing the point on tracking status. Just because the tracking site isn’t working doesn’t mean you can’t get status. Your dealer has 24x7 access to order status. And you bought it from the dealer not directly from Ford. Make your dealer do their job and provide status if the tracker is down. That’s what you’re paying them to do. Unbelievable! How many times, in numerous threads, do we have to tell members about Dealers having 24/7 access to Vehicle Visibility and other resources available to provide the information customers require? Unfortunately, it appears that it's just easier to whine and complain here and commiserate with others that want to share the same. We do the best we can to provide the best, most accurate information available but it just seems, all too often, that it's never good enough. Dealers complain too but Ford makes it nearly impossible to communicate with anyone that can make a difference. Welcome to "Corporate America" where in many cases projects or needs that to be addressed are pushed aside or delayed in order to protect job security. 2 Quote Link to comment Share on other sites More sharing options...
jikjak Posted December 30, 2021 Share Posted December 30, 2021 Tracker seems to be up and running now. It seems to be off and on a lot lately. Quote Link to comment Share on other sites More sharing options...
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