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Lemon Buyback 2022 Navigator Question


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Hi,

 

We are looking for a very specific 2022 Yacht Club Navigator and one about 100 miles away popped up at a Ford dealer.  Only issue is it’s a buyback lemon for issues with the running boards and side mirrors.  Resolution was some setting had to be reset to auto and it’s fixed.  Part of me wants to think I’d take that chance because it’s not a major mechanical issue but also not sure why they would buy back a car for just that.  Although it was originally in CA so maybe their lemon laws are very pro-consumer.

 

It’s in great shape and low miles.  Price is about 12% lower than a non-lemon.  They have financing that gets me 4.9% so I’m happy with that as well.  All things seem like it should be safe but looking for opinions on this.  Thanks! 

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17 hours ago, dmcfan said:

Hi,

 

We are looking for a very specific 2022 Yacht Club Navigator and one about 100 miles away popped up at a Ford dealer.  Only issue is it’s a buyback lemon for issues with the running boards and side mirrors.  Resolution was some setting had to be reset to auto and it’s fixed.  Part of me wants to think I’d take that chance because it’s not a major mechanical issue but also not sure why they would buy back a car for just that.  Although it was originally in CA so maybe their lemon laws are very pro-consumer.

 

It’s in great shape and low miles.  Price is about 12% lower than a non-lemon.  They have financing that gets me 4.9% so I’m happy with that as well.  All things seem like it should be safe but looking for opinions on this.  Thanks! 

 

My gut reaction is wondering how what appears to be such a minor repair issue would qualify this vehicle for a Ford buyback. The solution was a reset to restore the automatic function? There has to be more to this story including documentation. I'm not buying it.  

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Thanks.  I agree and in further review of the Carfax the entire drivers seat was replaced at some point too.  I’ll pass I’m guessing this one has electronic gremlins. 

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7 minutes ago, dmcfan said:

Thanks.  I agree and in further review of the Carfax the entire drivers seat was replaced at some point too.  I’ll pass I’m guessing this one has electronic gremlins. 

 

Most state and/or federal laws applicable to lemon law buyback situations require a complete disclosure of any applicable vehicle repairs. In addition, there are disclosure requirements to the potential retail customer that will provide information beyond that included in a CarFax report.  

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The running board issue I can confirm was fixed with an update to the APIM that was released in October 2023. Below is the TSB for this issue. I had some side mirror issues that were resolved with software updates as well but I am not sure if this particular one fixed it. As long as they load the latest versions those 2 issues should be fixed.

 

They likely did a buyback because the running board was a safety issue and it took Ford a very long time to get a fix. Someone probably got hurt or they made a big enough deal about it to get the buyback. The problems happened randomly. You would just go to exit the vehicle one day and bam, no board is there and you have to catch your footing as you expected it to be there.

 

NHTSA ID Number: 10244792

Manufacturer Communication Number: TSB 23-2320

Summary

This article supersedes 22-2492 to update the vehicle model years affected. Some 2022-2023 Expedition/Navigator vehicles may experience Android Auto/Apple CarPlay connectivity concerns, or center display screen inoperative, frozen or blank. Navigator vehicles with power running boards may randomly not remember the enable/disable setting after a key cycle. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

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