akirby: not much they can do about it short of a totally new rewrite with new hardware.
Is it factual or opinion that they can't correct their issues through software only (this is a sincere question, not a challenge)?
If it's the former, to what extent will the hardware need to be replaced? After repeated service returns @ less than 2000 miles, the dealership told me that the Escape and Focus MFT are still a mess, but Ford is focused on fixing them now that they've got Explorer and Edge MFT under control (through software fixes). I don't know if that's accurate -- especially since the Consumer Report Reliability report downgraded Ford to second-to-last place this week, due primarily to those models and their MFT -- but was certainly hoping upcoming patches/upgrades alone would fix a majority of the ongoing issues, for ease and likliehood of Ford actually fixing them.
I have not seen Ford actually acknowledge any of the MFT/Sync issues publicly yet (though I may have missed that), because I'm assuming liability follows.
I haven't given up. This Escape is my first Ford, and while I feel at least a little cheated at this time, I'm truly hoping and giving them every opportunity to regain my trust and win a loyal (and vocal :D) customer.