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Fox Lake Gal

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  1. Fox Lake Gal

    Lincoln Buy Back Navigator

    Issues occur whether or not Fob is in or out .... stand by -- the saga appears to be continuing ...ugh!!! I don't know which parts by specific type have been changed .... I only recall two sensors, type(s) unknown and they did try disabling the "glide my foot under the truck function" to see if that helped or resolved -- unfortunately, it made no difference... Have a great rest of the week!
  2. Fox Lake Gal

    2018 Navigator Issues...Maybe?

    Thanks for advice. Vehicle in on and off since April. Same problem. Lincoln engineer/ tech can't resolve. Wait six months while they "write a new program" I'll have pretty much useless lift gate during a Wisconsin winter🤬 Very disappointed in them right now.
  3. Fox Lake Gal

    Lincoln Buy Back Navigator

    I'll keep you posted as this goes on. Has been in & out of the shop since beginning of April with the same issue 🙄 I depend on vehicle for a lot of pick up & delivery for food pantry, especially now with COVID. Too many seniors unable to go out, so we're delivering to them -- and that's a lot of tailgate fails in any given week.
  4. Fox Lake Gal

    Lincoln Buy Back Navigator

    There were many, many questions asked of me ....including by the engineer/tech. Sensor (twice replaced), harness replaced, and I'm not sure what the engineer/tech did. That said, yes I placed on several sites looking for suggestions to resolve this issue -- I have taken it directly to dealer without shutting off the motor and they were indeed able to duplicate the issue on two instances.
  5. Fox Lake Gal

    Lincoln Buy Back Navigator

    I get it ... and I truly participate .... I'm extremely engaged in our local food pantry, which is one of the reasons I have the Navigator -- to pick up/deliver and haul for them. with 5,081 miles -- this has been going on since April. #Idovolunteeralot!
  6. Fox Lake Gal

    Lincoln Buy Back Navigator

    Yes, I can push it closed, but don't feel I should have to on this "luxury vehicle". No, I really don't want to have deal with this several days a week while Lincoln hopefully figures this out.
  7. Fox Lake Gal

    Lincoln Buy Back Navigator

    The liftgate only closes completely on a very irregular basis. It goes anywhere from 1/4 - 1/2 way down and then stops. Another push of the bottom jerks it another inch or two. Dealer has replaced module twice, put in I believe it's called a new electrical harness (could be wrong here) after consulting with Lincoln helpline, and engineer/tech was not able to resolve either (that was last week). Engineer/tech suggested the "rewrite" of software. I contacted Concierge regarding buy-back. Gentleman just called yesterday and said "I don't qualify". It has now been to dealer 4 times and it has now been there (this time) since August 5th. My main objection to not buying back was #1 ...having undependable, very important function thru the witner months. I questioned why Lincoln wouldn't want my vehicle back specifically to work on a fix. Dealer has had others with 2019 Navigator same issue.
  8. Fox Lake Gal

    Lincoln Buy Back Navigator

    when I decided I wanted an SUV Lincoln had far better features than Cadillac ....and feel they still do. We have owned Cadillacs since 1978 (perhaps this explains how we "go through a lot of cars") still have a Cadillac V car which we still enjoy in the summer. We have 7 cars ....so there you have it, we like cars.
  9. Fox Lake Gal

    Re-Aquired Vehicle Program

    Well....I've met the criteria for Lemon Law in Wisconsin -- it's been in 4 times, this last time for over a month. Have been working with Concierge desk. They called yesterday to tell me they're sorry, but cannot justify buy back. One of the things they asked of me was to keep Navigator an additional SIX months -- which would take me thru the dead of winter in Wisconsin..... I use vehicle several times a week to haul food for our local food pantry, so that's really not an option if the lift gate won't close. If their engineer couldn't repair at dealer, and asked for 6 months to rewrite a program ... what should I do? No, just no! This is unacceptable on an almost $90K vehicle. This is my third Navigator -- my husband has had many F-150s and we also have an '88 Mustang with 20,000 miles on it . Guess it's time to leave Ford/Lincoln? And to clarify -- I couldn't be happier with my Lincoln dealer and his staff - they have tried everything. Any ideas who to reach out to next?? Sorry to ramble, but I'm just so disappointed in Lincoln. We left Cadillac after 15 Cadillacs -- guess I'm beginning to be sorry I left them - they've stood behind their vehicles.
  10. Well....I've met the criteria for Lemon Law in Wisconsin -- it's been in 4 times, this last time for over a month. Have been working with Concierge desk. They called yesterday to tell me they're sorry, but cannot justify buy back. One of the things they asked of me was to keep Navigator an additional SIX months -- which would take me thru the dead of winter in Wisconsin..... I use vehicle several times a week to haul food for our local food pantry, so that's really not an option if the lift gate won't close. If their engineer couldn't repair at dealer, and asked for 6 months to rewrite a program ... what should I do? No, just no! This is unacceptable on an almost $90K vehicle. This is my third Navigator -- my husband has had many F-150s and we also have an '88 Mustang with 20,000 miles on it . Guess it's time to leave Ford/Lincoln? And to clarify -- I couldn't be happier with my Lincoln dealer and his staff - they have tried everything. Any ideas who to reach out to next?? Sorry to ramble, but I'm just so disappointed in Lincoln. We left Cadillac after 15 Cadillacs -- guess I'm beginning to be sorry I left them - they've stood behind their vehicles.
  11. Fox Lake Gal

    2018 Navigator Issues...Maybe?

    Well....I've met the criteria for Lemon Law in Wisconsin -- it's been in 4 times, this last time for over a month. Have been working with Concierge desk. They called yesterday to tell me they're sorry, but cannot justify buy back. One of the things they asked of me was to keep Navigator an additional SIX months -- which would take me thru the dead of winter in Wisconsin..... I use vehicle several times a week to haul food for our local food pantry, so that's really not an option if the lift gate won't close. If their engineer couldn't repair at dealer, and asked for 6 months to rewrite a program ... what should I do? No, just no! This is unacceptable on an almost $90K vehicle. This is my third Navigator -- my husband has had many F-150s and we also have an '88 Mustang with 20,000 miles on it . Guess it's time to leave Ford/Lincoln? And to clarify -- I couldn't be happier with my Lincoln dealer and his staff - they have tried everything. Any ideas who to reach out to next?? Sorry to ramble, but I'm just so disappointed in Lincoln. We left Cadillac after 15 Cadillacs -- guess I'm beginning to be sorry I left them - they've stood behind their vehicles.
  12. Fox Lake Gal

    Liftgate Not Closing

    Well....I've met the criteria for Lemon Law in Wisconsin -- it's been in 4 times, this last time for over a month. Have been working with Concierge desk. They called yesterday to tell me they're sorry, but cannot justify buy back. One of the things they asked of me was to keep Navigator an additional SIX months -- which would take me thru the dead of winter in Wisconsin..... I use vehicle several times a week to haul food for our local food pantry, so that's really not an option if the lift gate won't close. If their engineer couldn't repair at dealer, and asked for 6 months to rewrite a program ... what should I do? No, just no! This is unacceptable on an almost $90K vehicle. This is my third Navigator -- my husband has had many F-150s and we also have an '88 Mustang with 20,000 miles on it . Guess it's time to leave Ford/Lincoln? And to clarify -- I couldn't be happier with my Lincoln dealer and his staff - they have tried everything. Any ideas who to reach out to next?? Sorry to ramble, but I'm just so disappointed in Lincoln. We left Cadillac after 15 Cadillacs -- guess I'm beginning to be sorry I left them - they've stood behind their vehicles.
  13. Fox Lake Gal

    Re-Aquired Vehicle Program

    I'm working on that with my '19 Navigator now ... Lincoln even sent tech/engineer -- no luck! Without my dealer's support, I'd be getting no where. I'll let you know how it turns out. Dealer has been always made sure to keep in touch (in shop 4 times/ way over 30 days) and keep me in loaners that were great. Originally they asked me to keep vehicle 6 months while they "work on a reprogramming fix". No!!! Just, no!!! I'm not driving it thru March (winter in Wisconsin) .... Sorry to hear of your issues --- I sympathize, and I'm praying that this being my 3rd Lincoln and we've owned so any Ford pickups that something will happen sooner rather than later. Please let me know how long this actually took to resolve so I can brace myself.
  14. Fox Lake Gal

    Liftgate Not Closing

    I've had the same thing happen on 2019 Navigator ...now back at dealer for 4th or 5th time ...... when is it time to call Lincoln and tell them I just want a vehicle that works? i.e. .... replace the darn thing! Thanks for any suggestions.
  15. Fox Lake Gal

    2018 Navigator Issues...Maybe?

    same problem with liftgate getting stuck while going down 😡 Has been to dealer 4 or 5 times now .... any suggestions?? 2019 Navigator I have gone directly to dealer before turning off and they saw what was happening, and were able to get trouble code. Have replaced the module twice without success. Tried changing battery (2nd battery failed immediately) They have talked to Lincoln Hotline, but still no success. Another "part on the way" ....how long do I wait before I tell Lincoln I really want a vehicle that doesn't have these issues. I can't go pick up anything, which I need to do frequently for fear that the tailgate/liftgate won't close ....yikes!!!
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