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TD2007

2019 FORD NESC Problems

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Is any Ford Retiree have problems with the transition of the Ford Benefits Center website/content/employee responses since Jan 1st this year? My wife and I are both retirees now and we are both having issues getting almost any request handled correctly and in a timely manner by the new Alight Solutions call center!!

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Yes, I had a big problem!! Retired at the end of the year. My account was compromised, I was mixed up with someone else. There were many consequences, lost benefits as well as pension and have spent days trying to fix it. My advice is to watch your account very carefully especially now with the transition of the pensions. Contact them if you see anything unusual, check your personal information carefully. We have found errors. What happened to us hopefully won’t happen to anyone else. If you need to speak to someone regarding a problem or discrepancy make sure to ask to get connected to US rep and follow up. They often will not call back or correct the problem, keep pushing. Please note that you may not get an email for some activities or transactions made on your account, so be vigilant. This has been a nightmare for our family!

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I'm not even retired and I'm having issues with them. Nice outsourcing what was once a useful and functional service to east India. Glad they saved a few bucks though 😒

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Haven't needed to call much since I left Ford in 2007.  But, this new system is poorly designed.  They make you enter a phone pin.  I have requested one several times and nothing is sent.  Their automated system clearly has not been benchmarked against competitive systems.

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55 minutes ago, retmustang said:

Haven't needed to call much since I left Ford in 2007.  But, this new system is poorly designed.  They make you enter a phone pin.  I have requested one several times and nothing is sent.  Their automated system clearly has not been benchmarked against competitive systems.

See if you can talk to a person and have them send it. It takes a full week for it to come in, I've had to do it twice now. 

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I have been fighting with NESC since April to get the survivor pension benefits my husband paid for.  I can never get the same answer twice, I can never talk to the same person twice.  The way they treat people is a disgrace.  I am going to have to file a lawsuit against them on Monday to get the benefits I am entitled to as well as payment of all of my legal fees and compensation for the stress they have caused since my Husband died in March of this year.  I am disgusted that Ford Motor Company would allow employees and their spouses to be treated this way.  They need to dump NESC quickly and hire someone who can actually get the job done.

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