KCinNC Posted June 16, 2021 Share Posted June 16, 2021 I have an order (April 9th) for a '22 F350 in process which is scheduled (now delayed from week of July 26 to Aug 2nd). I have a VIN#. I set up my account on Ford.com. It shows I have no reservations or orders. I called Ford Marketing to see how I could link my account to my order. Guy had no clue and said that the only way to get updates was to call Ford or via email. I mentioned "MY2022" and he did not know what that is. This is chaos. My question is can you keep track of your order in your account? How does that info get into your account? Or do we have to sit back and hope our orders don't get delayed again without any notice from Ford? Very frustrating. Quote Link to comment Share on other sites More sharing options...
deerhunt799 Posted June 16, 2021 Share Posted June 16, 2021 If you have your order number and VIN, you can track it using Ford's vehicle order tracking system. Quote Link to comment Share on other sites More sharing options...
ScottK1 Posted June 16, 2021 Share Posted June 16, 2021 You can add your VIN to the FordPass app now, but I think your assumption that you can track your order through an account you set up, is wrong. Quote Link to comment Share on other sites More sharing options...
KCinNC Posted June 17, 2021 Author Share Posted June 17, 2021 5 hours ago, ScottK1 said: You can add your VIN to the FordPass app now, but I think your assumption that you can track your order through an account you set up, is wrong. Thanks Scott Quote Link to comment Share on other sites More sharing options...
KCinNC Posted June 17, 2021 Author Share Posted June 17, 2021 10 hours ago, deerhunt799 said: If you have your order number and VIN, you can track it using Ford's vehicle order tracking system. Thanks deerhunt. Do regular retail customers have access to the vehicle order system or is it just dealers? Quote Link to comment Share on other sites More sharing options...
deerhunt799 Posted June 17, 2021 Share Posted June 17, 2021 2 hours ago, KCinNC said: Thanks deerhunt. Do regular retail customers have access to the vehicle order system or is it just dealers? You should be able to see yours. Try this link and enter your info. https://shop.ford.com/vehicleordertracking#/ Quote Link to comment Share on other sites More sharing options...
JC3837 Posted June 17, 2021 Share Posted June 17, 2021 Thanks for the link, when I get my VIN, I will hopefully be able to track my Tremor build. Quote Link to comment Share on other sites More sharing options...
KCinNC Posted June 17, 2021 Author Share Posted June 17, 2021 5 hours ago, deerhunt799 said: You should be able to see yours. Try this link and enter your info. https://shop.ford.com/vehicleordertracking#/ Thank you! Thank you! 1 Quote Link to comment Share on other sites More sharing options...
Tremordreaming Posted June 24, 2021 Share Posted June 24, 2021 Awesome it worked for me! Not as much information available as I had hoped but it did confirm my order. I was hoping I would get a scheduled build date but it doesn’t look like they provide that. Quote Link to comment Share on other sites More sharing options...
KCinNC Posted June 24, 2021 Author Share Posted June 24, 2021 Yes. I was hoping for a build date. My dealer gave me week of Aug 2 as did the Ford Marketing Rep over the phone. Quote Link to comment Share on other sites More sharing options...
Tremordreaming Posted June 24, 2021 Share Posted June 24, 2021 Ford Marketing provided me a vin and build date on the week scheduling was opened. I called back today to see if anything changed and the lady told me she didn’t have access to that information. I don’t know whats going on. I will stop by the dealership tonight and see if I can get any information. The communication from my dealership and Ford Marketing has not been the best. Quote Link to comment Share on other sites More sharing options...
KCinNC Posted June 24, 2021 Author Share Posted June 24, 2021 No. It is hit and miss. My dealer promised to update me every 2 weeks but it hasn't happened. I got more info from Ford but it depends on who you speak with. I need some idea when I will get my truck because it is the key to my next move in my RV. I just need a timeframe so I can plan. 1 Quote Link to comment Share on other sites More sharing options...
bahaboyga Posted June 24, 2021 Share Posted June 24, 2021 44 minutes ago, KCinNC said: No. It is hit and miss. My dealer promised to update me every 2 weeks but it hasn't happened. I got more info from Ford but it depends on who you speak with. I need some idea when I will get my truck because it is the key to my next move in my RV. I just need a timeframe so I can plan. When I placed my order 5/24 for MY22 SD I skeptical when the dealer said my truck will be delivered mid August early September in the tail end of pandemic.. Calling the dealer weekly has been beneficial, I get updates in real time and we have established somewhat of business relationship. The first couple of times I made contact I got the impression he was shooting from the hip because the updates were vague. Now when I call I ask if he's near a computer to assure he has access to the information. My thinking is I just spent $ 70,000 at his dealership and he owes me the time. He make think Im a pest, I don't give a shit. 3 Quote Link to comment Share on other sites More sharing options...
slowninja14 Posted June 24, 2021 Share Posted June 24, 2021 8 minutes ago, bahaboyga said: When I placed my order 5/24 for MY22 SD I skeptical when the dealer said my truck will be delivered mid August early September in the tail end of pandemic.. Calling the dealer weekly has been beneficial, I get updates in real time and we have established somewhat of business relationship. The first couple of times I made contact I got the impression he was shooting from the hip because the updates were vague. Now when I call I ask if he's near a computer to assure he has access to the information. My thinking is I just spent $ 70,000 at his dealership and he owes me the time. He make think Im a pest, I don't give a shit. I warned my dealership(very small town dealer) that I will annoy him. He just laughed and said nah. We'll see....LOL 1 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted June 24, 2021 Share Posted June 24, 2021 On 6/17/2021 at 12:18 AM, KCinNC said: Thanks deerhunt. Do regular retail customers have access to the vehicle order system or is it just dealers? The Ford vehicle ordering systems (WBDO - Web Based Dealer Ordering & CONCEPS) are restricted to Ford and its Dealers. Quote Link to comment Share on other sites More sharing options...
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